We are seeking an experienced and dedicated Field Support Engineer to join our team. The Field Support Engineer will be responsible for surveying, repair, set-up, service and to provide technical support in the field to Customers, Engineers and Installers for all Grant products in Bridgewater and surrounding area. Having qualifications in Oftec, F Gas, Unvented hot water and Part P would be highly advantageous.
Duties & Responsibilities:
- Attend site to carry out repair work on products covered by the manufacturer’s warranty.
- When required carry out site survey and commissioning of Grant Engineering products.
- Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service.
- Advise customers, installers, and commissioning engineers on product installation.
- Dealing with Technical issues, administration and correspondence on a day to day basis.
- Assist in the management of your diary including providing up to date local / logistical information for your area.
- Bringing matters of disrepute to FSM.
- Carrying out a substantial amount of driving on a daily basis with overnight stays when required.
- Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed.
- Provide on-site / In-house training / Assessments as requested by the company.
- Identify Technical / Service trends and report all concerns to the FSM.
- Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager.
- Encourage In-House training programmes for suspect Engineers / Installers by referring either to training Administrator or to the relevant Area Sales Manager.
- Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances.
- Keep up to date with new in-house developments and attend internal training programmes as required.
- Ensure all Professional Qualifications are kept up to date.
Our Engineers cover the following disciplines and specific training will be provided:
- Oil boilers Solar Thermal
- Air Source Heat Pumps Unvented cylinders
- Biomass Smart controls
After successful completion of 2 – 4 months training you will work a fixed schedule Wednesday to Sunday or Saturday to Wednesday based on a 5-day week.
Visit www.grantuk.com for more information about our company.