Designation : Customer Service Officer
CTC: Up to 2.96 lac(Depends on your Interview
Experience: Fresher to 6 months
Location:Ahmadabad
- Ensure that customers make buying decisions armed with the right amount of information.
- Analyze customer’s complaints and recommend solutions.
- Discuss with customers on telephone and provide information on the company’s products and services.
- Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
- Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
- Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
- Take S.O.S calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients.
- Communicate changes or adjustment in policies to clients.
- Send newsletters, mails, and other forms of correspondences to customers.
- Receive reports of claims and communicate reports of investigation to the clients.
- Forward all filed claims to the appropriate department for handling and investigation.
- Assist in soliciting sales of new products and policies.
- Liaise with other departments and provide support to them.
- Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
- Offer information about price quotes to prospective customers.
- Liaise with the companies insurance agents and process all orders made via telephone.
- Receive visiting customers and provide them with necessary assistance.
- Manage and protect the reputation of the company.
- Maintain strong clientele relationship with customers.
Warm Regards
Hr team,
#7041523753
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