Client Support Specialist at GSP Events Limited

We’re looking for a Client Support Representative to join our team and help us continue to provide top-notch assistance to our growing client base.

As a Client Support Representative, you will be the first point of contact for our clients, offering assistance, answering questions, and troubleshooting issues. You’ll have the opportunity to make a positive impact on our clients’ experience by delivering efficient, empathetic, and proactive support. If you’re passionate about helping others and thrive in a fast-paced environment, this role is for you!

Key Responsibilities:

• Client Communication: Respond to inbound client inquiries via phone, email, and chat, providing clear, accurate, and timely information.
• Issue Resolution: Troubleshoot and resolve client issues, ensuring a high level of satisfaction with prompt and effective solutions.
• Documentation: Log client interactions and update client records in our CRM system, tracking issues and resolutions for future reference.
• Product Support: Guide clients through product features, troubleshoot technical issues, and offer best practice solutions.
• Escalation: Identify and escalate complex issues to higher-level support or management when necessary.
• Collaboration: Work closely with other departments (e.g., technical support, sales, and account management) to ensure consistent and high-quality service delivery.

What We’re Looking For:

• Previous experience in customer service or client support is a plus.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a keen attention to detail.
• Ability to stay calm and composed under pressure.
• Empathy and patience when dealing with client concerns.
• A proactive attitude and willingness to go the extra mile to help clients.
• Comfortable using support tools, email, and chat platforms.
• Familiarity with basic troubleshooting for software and hardware is a bonus.

Why You’ll Love Working With Us:

• Collaborative Environment: Work with a supportive team that values communication and teamwork.
• Growth Opportunities: We believe in promoting from within and offer ample opportunities for career development and advancement.
• Competitive Compensation & Benefits: Enjoy a competitive salary and paid time off.

How to Apply:
If you're passionate about providing exceptional client support and want to be a part of a growing, dynamic team, we'd love to hear from you! Please submit your resume and a brief cover letter. Let’s make a difference together!