Hatchways is a new co-working concept that integrates a high-performance Workspace with a healthy, productivity-oriented fast-casual Café, which launched in Victory Park on September 30th. We’re seeking service-oriented, digitally-native team players to join Hatchways as Service Representatives. Through the delivery of excellent hospitality and service, our Representatives will evangelize the brand and build our Member community. Additionally, by being on the guest-facing front lines of the business, Representatives will be critical in helping to perfect and grow this concept as we scale across DFW and beyond.
If the mission of enabling a healthy, high-performance space resonates with you, and you believe that you’ll thrive on the front lines of a new business where no two days might be the same, Team Hatchways could be the place for you.
WHO YOU ARE
- Versatile self-starter – You take initiative and are comfortable working in a fast-paced, evolving startup environment
- Hospitable personality – You love engaging and connecting people, making them feel cared for
- Effective verbal + written communicator – You’re effective at crafting compelling narratives and managing professional communications
WHAT YOU’LL DO
Because you’re the day-to-day “face” of Hatchways, you will embody the Hatchways brand through your presence and service at every Member touchpoint. Additionally, you will support the operations behind-the-scenes necessary to enable the Member experience. From introducing a prospective Member to the space to ringing up a guest’s order in the Café to troubleshooting the Workspace printer, you’ll relentlessly ensure that Hatchways is high-functioning, engaging, and enjoyable for our Members. Specific responsibilities can include:
- Managing the reception desk
- Giving tours to prospective Members
- Maintaining space appearance
- Intuiting and delivering on Member needs
- Observing and surfacing front-line Member experience feedback to the business
- Supporting facilities operations
- Food & beverage-specific services (Ex: bartending, barista), as needed by the business
WHAT YOU’LL NEED:
Your availability is flexible, and you don’t mind working weekends. Key skills and experience requirements below:
- Intuition for digital products
- Willingness to learn quickly
- Ability to manage up and effectively escalate issues
- Experience in administration/operations
- Experience in or demonstrated passion for hospitality
- (Preferred) Experience in food & beverage
- (Preferred) Experience in co-working