Remote Patient Care Coordinator at Helped

OVERVIEW

Helped is looking for a full-time Remote Care Coordinator to join our team! The primary objective of the Care Coordinator will be to contact patients and guide them through the process of scheduling with one of our partner clinics.

WHAT IS HELPED

Helped is building an exclusive network of the Nation's top medical specialists, offering patients a compassionate, comfortable, and informative experience for finding, researching, and receiving minimally-invasive care. Helped offers educational videos, real-time eligibility quizzes, and free phone consultations to help patients learn about minimally-invasive treatment options.

For clinics, Helped offers a turnkey marketing platform that leverages digital marketing to educate and qualify new patients.

RESPONSIBILITIES

• Reach a level of proficiency in talking about various medical conditions and treatments.
• Learn and understand key concepts in interventional pain and interventional radiology.
• Use care algorithms to match patients with appropriate specialists.
• Triage and respond to patient questions via calling and SMS texting.
• Load new patients into EHR/EMR Scheduling systems.
• Coordinate with clinic liaisons to ensure adequate patient follow-up.

MINIMUM QUALIFICATIONS

Education

• High-school graduate.
• 1 year of clinical experience or medical training as an RN, LPN, EMT, or MA.
• Experience/education with Women’s Health

Required Competencies, Skills, and Abilities

• You have to be comfortable spending a considerable amount of time talking to patients via SMS/Chat and phone calls. If you are not comfortable with getting on the phone and taking potential rejections, this role will not be a good fit for you.
• Previous experience in a customer support role.
• Ability to prioritize and manage time effectively.
• Dependable schedule.
• Strong customer service capabilities.
• Excellent verbal and written communication.
• Ability to use proper spelling, punctuation and grammar.
• Excellent attention to detail.
• Ability to think critically in complex situations.
• Positive mindset.
• Willingness to learn and have fun!

ADDITIONAL DETAILS

• Pay: $20.00 per hour
• Start Date: ASAP
• Location: The position will be 100% virtual.
• Hours: Part-Time initially