Intermediate to Senior Trading Application Support Specialist
Intermediate - 2-3 years MINIMUM Financial Trading System Support experience
Senior - 5 years MINIMUM financial Trading System Support Experience.
Downtown Toronto - Walking distance from Union Station
Looking for a highly motivated, self-driven individual well-versed in providing technical support ideally within a financial environment. This is an exciting opportunity for someone who has a strong technical background and also enjoys developing and maintaining excellent relationships, acting as the first point of contact for clients to problem solve and advise on an appropriate plan of action.
Duties:
• Resolution of daily queries on all company-supported applications, logging calls into call tracking system & follow through to closure with exemplary customer skills.
• Troubleshoot technical problems and communicate flow procedures; document all resolutions for future references.
• Process administrative tasks such as creating users, resetting passwords, etc.
• Resolve product or service problems by clarifying the client concerns determining the cause of the problem, selecting and explaining the best solution to solve the problem.
• Update various documentation such as Quick Reference Guide for Client Administrators, Frequently Asked Questions, Procedures Manual, etc.
• Test application when required.
• Show initiatives by providing suggestions to improve products and services.
• Other duties, special projects as assigned by management.
What we are looking for:
• Strong technical acumen (MS Office, Windows 10/8/7, CRM, tracking systems, anti-virus software, SQL, Linux, FIX Protocol)
• Demonstrated experience with networks, firewalls and proxies
• Experience with encryption protocols (such as TLS1.2)
• Proven customer service skills with strong communication/facilitating skills
• Strong investigation and problem-solving skills and acute attention to detail
• Demonstrated analytical thinking and sound judgment when making decisions
• Outstanding organizational skills, highly motivated and adaptable to a changing business environment
• Must have exceptional multitasking abilities and time management skills
• Post Secondary degree in a related discipline
• Nice to have: Business-related experience in the financial services industry with an understanding of a range of financial products including Fixed Income, Money Markets, and Interest Rate Derivatives would be an asset.
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