Jobbatical is looking for a Customer Success Manager with a previous account management experience. Working directly with clients and as a bridge between the Product and Growth team, you would need to have some understanding of both of those worlds.
In the era of the greatest talent shortage in human history, Jobbatical is on a mission to make immigration easy so that people can work beyond borders. Our clients’ eyes light up when we tell them about our vision of a world where immigration for skilled talent happens in seconds, not months. Come help us scale into new markets and make that impact global.
- Get a deep understanding of our customers and their needs by communicating with them.
- Liaise with the product team to improve our customer experience.
- Lead the onboarding process for customers, including technical guidance.
- Follow up regularly with customers, always keeping an open line of communication.
- Own the Helpdesk to ensure customers have all the information available to use Jobbatical.
- Own the support channels to ensure all customer inquiries get solved in a timely and delightful manner.
- Help to create new workflows and goals to improve our customer success.
- You have 3+ years of experience in customer success/support or account management.
- You're fluent in English and can communicate smoothly both in speech and in writing.
- You're a team player and fun to work with.
- Hardworking and open to challenges, you're equally eager to challenge others.
- You're constantly looking for solutions instead of problems.
- It is a plus when your decisions are driven by data.