TL;DR:
๐ค Short Description: Customer Success Intern will be responsible for ensuring users' growth in Portugal
๐๏ธโโ๏ธThree Core Skills: (i) strong written & oral communication; (ii) organisation; (iii) "no-excuse" attitude
๐ One Requirement: being a foodie that knows by heart their 5 top restaurants (but has a hard time choosing these)
๐ฃ๏ธ Language Requirements: English conversational level plus must be native in Portugal or extremely fluent (C2)
๐ Location: Lisbon, Portugal
What makes Katoo unique?
We want to make a change in the industry and take suppliers & restaurants to 2021 - by giving them access to the best digital tool and making their operations faster, cheaper and more efficient.
To get there, we are focused on hiring people who shares our values and principles. We call it TACOS ๐ฎ
- Tenacity: we focus on impact.
- Ambition: we make big, bold bets.
- Client-first: we are bounded to our clients.
- Ownership: we are all bosses.
- Socialisation: we foster socialisation between cross-functional departments
Ok, but what is Customer Success about?
Our Customer Success Intern will be part of an international team (Global Operations) making things happening in the Portuguese market. You will be reporting directly to our Customer Success Lead and we want to hire someone who is keen on joining us full-time in 6 months.
More specifically, some of the key tasks are:
- Managing end-to-end restaurants and suppliers requests by directly interacting with our key accounts and most active clients, delivering delighting services to our customers at fast speed
- Solving customers' pressing issues with our product by collaborating with the IT&QA team, being extremely precise with bugs reporting, incident management, and SLA
- Supporting BDs in onboarding suppliers in our platform by contacting them promptly, explaining to them our services exhaustively, and keeping them happy after it!
In short, Customer Success is a broad role encompassing process management, a bit of client management, and... hustling! We are a start-up, so be prepared to get your hands dirty!
What do we offer?
๐๏ธ Start date: As soon as possible. If you want a date, it would be yesterday!
๐ Location: 3 days a week in the Lisbon office, 2 days a week by remote (We want you to fully enjoy our culture!)
๐ฐ Salary: 700โฌ + PC + Mobile Phone (Expect also to be invited to company-wide events ๐)
๐ Contract: 6 months contract internship.
๐ด 23 paid holidays per year.
โณ Flexible working environment. There are no fixed office hours.
๐ช Being part of a growing team in one of the most high-paced startups in Europe, with plenty of room for personal and professional development.
๐ฎ A young and ambitious team that knows when to work but also when to have fun (company events, weekly lunches, beers๐๐ป, etc.).