As a Sales Support Specialist, you will be tasked with bringing your “A Game” each and every day in order to support our Sales and Marketing team as well as help our newest clients through the onboarding process. Your key focus will be making sure that we provide top-rate communication and high-quality customer experience to clients throughout the sales pipeline This position requires an extremely organized individual that feels comfortable talking to clients over the phone as well as through email, webinars, and in-person presentations. The individual should also exhibit quality professional writing skills. This is not an entry-level position.
KDG provides the opportunity for you to challenge yourself professionally while balancing your priorities away from the office. We believe that a company is only as good as the people in it, and that happy team members are the foundation of our success. Our company values and beliefs of executing flawless customer satisfaction and giving back encompasses all that we stand for and all that we work towards every single day. We pride ourselves in the work we do and the services that we provide to set our company apart from the rest. You will work in a culture that empowers entrepreneurial thinking and provides opportunities to add value in every interaction.
Your Job
As a Sales Support Specialist, you will join our Sales and Marketing team to help schedule and facilitate meetings with clients, organize and update our CRM to ensure records are being kept-up-to-date and followed up with, prepare and hold sales presentations for internal and external audiences, and work with KDG’s team of experts to make sure prospective clients have their questions answered in an efficient and timely manner. You will also be expected to work with the Sales and Marketing team to help plan written content like email campaigns, case studies, and blog posts, assisting with the content creation as needed.
In this role, you will also be responsible for documenting client requests and concerns, communicating regularly on progress, and seeing objectives through to completion. This role is perfect for a dynamic self-starter with strong organizational skills who has experience overseeing multiple objectives in a fast-paced environment.
Qualifications
To be considered, candidates must meet the following criteria:
- Minimum of 3-5 years in a similar role, preferably in a technology field.
- Bachelor’s degree is preferred.
- Exceptional written and verbal communication skills as well as strong listening skills.
- Exceptional problem solving, organizational, and prioritization skills required.
- Strong attention to detail and accuracy.
- Must be able to prepare customer documentation and presentation decks.
- Comfortable talking to clients and end users to understand, document, and solve problems.
- Experience working with CRM software
- Experience in hosting webinars and presentations is preferred.
- Ability to learn new industry software as well as an aptitude for handling technical data.
- Independent judgement and personal initiative.
- Manage multiple tasks with minimal supervision.
- Establish and maintain effective working relationships with others.
- Maintain focus over an extended period.
- Positive attitude, naturally collaborative
- Must be able to work remotely at first and then in our Allentown office when COVID-19 restrictions lift
If you meet the above qualifications, please submit a cover letter, resume, and salary expectations following the instructions below. Please note that we will not consider candidates who do not supply a cover letter.
Why KDG?
The Kyle David Group (KDG) is a high technology consulting firm based in the Lehigh Valley, PA. For over 17 years, we have been providing expert-level technology advisement and execution on behalf of our clients in the areas of commercial, government, healthcare, retail, and education. We believe strongly in developing solutions that build value within the organization that we work by holding ourselves accountable to a strong return on investment. Our methodologies and depth of industry experience have afforded us the amazing privilege of working with some extraordinary organizations while aiding in their growth.
What we offer our employees:
- Competitive salary
- 100% company-paid benefits for employee and family Generous paid vacation, sick leave, personal days, and holidays
- Dollar for dollar 401k company match
- Weekly training and development sessions
- Workplace and schedule flexibility
- Employee-driven social committee
- Donations to your favorite charity
How Do I Apply?
To be considered, all applicants must submit the following:
- An updated resume
- Brief cover letter describing why you meet the qualifications. We will not consider any candidates who do not supply a cover letter.
- Salary expectations
Applicants who meet the initial qualifications will be contacted for a phone interview.
If you are selected to receive an offer of employment with our company, your employment may be contingent upon the successful completion of work references and other background checks.
We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. We kindly ask for no emails or phone calls as a means to further your application process. These efforts will not enhance your opportunity for consideration and we are not equipped to respond to these requests. We thank you in advance for your adherence to this request.
Thank you for your interest in our position. We appreciate the time you have taken to apply with us.
Please continue to look at all of our open positions on our Career Page at http://www.kyledavidgroup.com.
EOE, M/F/D/V.
The Kyle David Group, LLC d/b/a KDG