Do you have a passion for working with clients to help them understand technology and unlock value in their organizations? Do you want to create an amazing customer experience for them? That's what we do and we are looking for an innovative and humble Senior Technology Consultant to join our team to help grow our business and improve our service.

KDG provides the opportunity for you to challenge yourself professionally while balancing your priorities away from the office. We believe that a company is only as good as the people in it, and that happy team members are the foundation of our success. Our company values and beliefs of executing flawless customer satisfaction and giving back encompasses all that we stand for and all that we work towards every single day. We pride ourselves in the work we do and the services that we provide to set our company apart from the rest. You will work in a culture that empowers entrepreneurial thinking and provides opportunities to add value in every interaction.

Your Job

As a Senior Technology Consultant, you will join our team of expert developers, designers, financial managers, and technical support staff to work directly with clients to provide advisory work on implementation, change management, opportunity enlargement, issue resolution, and quality control. In this role, you will be responsible for maintaining and growing existing client relationships as well as focusing on new ones that drive value. In addition, you will lead our IT Help Desk to provide excellent customer service, resolve all technical issues, and improve their efficiency. You will also be expected to work on our IT Help Desk solving client issues. You must have experience in technology implementation, leadership, project management, and sales. 

In this role, you will be expected to:

• Lead the operations of the IT Help Desk to ensure client satisfaction across several different business lines
• Maintain and enforce strict quality management and project management practices
• Ensure high-quality customer IT Help Desk operations at all times by managing and leading the team to achieve a positive customer experience for all IT Help Desk interactions
• Improve the consistency, efficiency and quality of the operations.
• Work directly with clients on the IT Help Desk and onsite to understand needs, opportunities, and resolve their issues.
• Perform site assessments inclusive of hardware, software, and data needs gathering.
• Stay current in emerging IT Help Desk trends and best practices to make informed recommendations
• Establish best practices through the entire technical support process
• Develop daily, weekly, and monthly reports that measure performance to established KPIs
• Develop, maintain, and grow client relationships with a focus on delivering value
• Work with more junior team members to help develop their skill sets

Qualifications

To be considered, candidates must meet the following criteria:

• Experience
• Minimum of 5 years work experience in an MSP environment
• Experience in network administration, help desk operations, software development
• Education: Bachelor’s Degree or better required
• Exceptional problem solving, organizational, and prioritization skills required
• Ability to work with clients and resolve their specific technology issues.
• Strong attention to detail
• Ability to use independent judgement and take personal initiative
• Superior verbal and written communication
• Ability to plan and manage multiple tasks/projects with minimal supervision
• Ability to establish and maintain effective working relationships with others
• Ability to maintain focus over an extended period
• Ability to work in Allentown, Pa office

If you meet the above qualifications, please submit a cover letter, resume, and salary expectations following the instructions below. Please note that we will not consider candidates who do not supply a cover letter.

Why KDG?

The Kyle David Group (KDG) is a high technology consulting firm based in the Lehigh Valley, PA. For over 17 years, we have been providing expert-level technology advisement and execution on behalf of our clients in the areas of commercial, government, healthcare, retail, and education. We believe strongly in developing solutions that build value within the organization that we work by holding ourselves accountable to a strong return on investment. Our methodologies and depth of industry experience have afforded us the amazing privilege of working with some extraordinary organizations while aiding in their growth.

What we offer our employees:

• Competitive salary 100% company-paid benefits for employee and family
• Generous paid vacation, sick leave, personal days, and holidays 
• Dollar for dollar 401k company match
• Weekly training and development sessions
• Workplace and schedule flexibility
• Employee-driven social committee
• Donations to your favorite charity

How Do I Apply?

To be considered, all applicants must submit the following:

• An updated resume
• Brief cover letter describing why you meet the qualifications. We will not consider any candidates who do not supply a cover letter.
• Salary expectations

We are interested in every qualified candidate who is legally authorized to work in the United States. However, we are not able to sponsor visas.

Applicants who meet the initial qualifications will be contacted for a phone interview.

If you are selected to receive an offer of employment with our company, your employment may be contingent upon the successful completion of work references and other background checks.

We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. We kindly ask for no emails or phone calls as a means to further your application process. These efforts will not enhance your opportunity for consideration and we are not equipped to respond to these requests. We thank you in advance for your adherence to this request.

Thank you for your interest in our position. We appreciate the time you have taken to apply with us.  

Please continue to look at all of our open positions on our Career Page at http://www.kyledavidgroup.com.

EOE, M/F/D/V.

The Kyle David Group, LLC d/b/a KDG