FREE TRAINING AVAILABLE INCLUDING BUT NOT LIMITED TO: NATIONAL POOL LIFEGUARD & POOL PLANT OPERATOR
2 Positions Available
You will lead on the day-to-day management of the facility by ensuring our venues are safe, clean and welcoming for all our customers. You will be responsible for ensuring that all team members are upholding the highest of standards, creating positive memorable experiences, making sure that all services are running in accordance with the timetable and that the centre complies with all health and safety requirements. You must be customer focused and a role model for all team members, with lots of ideas and suggestions on how we can continuously improve the experience of leisure and physical activity in the district.
Grantham Meres Leisure Centre offers a huge range of facilities and an even wider range of activities!
From our 70 station gym suite filled with the latest equipment to our group fitness programme featuring both live and virtual instructor led classes – including indoor cycling and a wide range of Les Mills classes. Our 25 metre eight lane swimming pool is great for serious (and not so serious!) swimmers and our 12 metre learner pool and 2 smaller leisure pools with added features such as water sprays, bubble jets and flume are perfect for family time. Further to this Grantham also offers a full range of indoor and outdoor sports across our three activity sports halls, outdoor running track and state of the art 3G football pitch.
All of our facilities are at the heart of the local sports scene and we are home to a large number of local community based clubs.
This key role will report to the Operations Manager and the successful candidate will be responsible for the day to day operation of the centre including health and safety, customer care, financial procedures and leading and managing multiple departments when on duty.
Duty Manager responsibilities are but not limited to:
- To ensure the facility is appropriately staffed to provide service excellence for the customer in accordance with the daily programme.
- To ensure all team members are aware of the daily plan and their involvement within it and consequently all objectives are met.
- To co-ordinate the timely setting up and setting down of equipment in order that activities run smoothly, and customers are not inconvenienced by poor time management.
- To circulate regularly amongst customers and team members to gain a better understanding of the needs of both through feedback and dialogue.
- To ensure lines of communication are fully used in order that the site operates to the highest standard. Helping to relieve pressure on the team by stepping in to different departments during busy periods.
- To organise team members rotas and team member cover ensuring that staffing levels match programme requirements and budgetary allowances. Reference must be paid to poolside staff and the rotation of their duties on and off poolside.
- To check and authorise shift hours against the team rotas.
- To be responsible for team member recruitment, induction, training and development, appraisals and team member performance of those team members for whom there is direct line responsibility.
- To monitor the cleaning programme daily and ensure it is in accordance with the cleaning specification and that the facilities are always maintained to the highest standards of cleanliness.
- To ensure that all team members are aware of their responsibility under the Health and Safety at Work Act and as a result health & safety procedure are fully met on site, including participation in twice yearly refresher training.
- To ensure daily building checks are completed and recorded and in accordance with the Health & Safety at Work Act to take necessary action in any situation likely to cause accident / injury or likely to render the buildings, structures, plant and equipment unsafe.
- In addition, as a result of the daily building and equipment checks to report and organise repair of any building or equipment fault / failure following the procedures outlined in the quality management system.
- To conduct pool water tests / monitor pool water conditions advising the management team of any action taken to adjust conditions if they vary from the prescribed limits.
- To ensure the pool maintenance programme is undertaken on a regular basis and action is taken where failure of the system is identified.
- To drive all lines of revenue by ensuring all facilities are open, safe and clean for customers to use as they should be in accordance with the timetable.
- To deal with all membership enquiries; whether this be new joiners, membership suspensions or cancellations with a particular emphasis on ensuring daily, weekly and monthly membership targets are achieved.
- Help co-ordinate swim school by signing children up to swimming lessons, dealing with payment queries, actioning lesson movements and facilitating cancellations.
The Person
- It is essential that you have excellent communication skills and commitment to customer service.
- The successful candidate should ideally have extensive knowledge of the leisure industry.
- You will be required to work on a rotating shift pattern which includes early mornings, evenings and weekends.
- A National Pool Lifeguard Qualification is essential.
- Ideally you will have a Pool Plant Operators qualification and a recognised Leisure Management qualification
- The post holder will manage a team, ensuring the sound operation and safety of staff and customers.
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