Inbound Call Centre Agent at Make A Difference Limited

We are a fast-growing company based in Columbus, committed to delivering exceptional customer engagement and results. Our outbound call center team is at the forefront of our mission, connecting with customers and building meaningful relationships through professional and personalized service.

Job Description:
We are looking for motivated and confident Outbound Call Centre Agents to join our dynamic team. If you enjoy engaging with people, have a persuasive attitude, and thrive in a fast-paced environment, this is the role for you!

Key Responsibilities:

• Make outbound calls to prospective and existing customers.
• Promote products, services, or special offers while addressing customer needs.
• Maintain accurate records of interactions in the CRM system.
• Meet or exceed daily, weekly, and monthly call and conversion targets.
• Handle objections professionally and provide excellent customer service.
• Collaborate with team members to improve strategies and achieve goals.

What We Offer:

• Competitive base pay plus performance-based bonuses.
• Paid training to set you up for success.
• Opportunities for career growth and advancement.
• A supportive and energetic team environment.
• Convenient location in Columbus with modern office facilities.

Requirements:

• Strong communication and interpersonal skills.
• Comfortable with phone-based interactions and sales techniques.
• Goal-oriented with a results-driven attitude.
• Basic computer proficiency and ability to learn CRM software.
• Previous call center or sales experience is a plus but not required.
• High school diploma or equivalent.

How to Apply:
Ready to make an impact? We’d love to hear from you!