Director, Customer and Product Operations Support at Marion Counseling Services

Overview

We are seeking a dedicated professional to lead customer and product operations support at Marion Counseling Services. This position is pivotal in enhancing our service delivery and ensuring that our clients receive exceptional support. The successful candidate will oversee operations, drive efficiency, and foster a culture of continuous improvement.

Key Responsibilities

• Manage and enhance customer service operations to ensure high levels of client satisfaction.
• Oversee product support processes, ensuring that all products meet quality standards and customer expectations.
• Collaborate with cross-functional teams to identify and implement operational improvements.
• Develop and maintain performance metrics to track the effectiveness of operations.
• Lead, mentor, and develop team members to achieve departmental goals.

Requirements

• Proven experience in a leadership role within customer service or operations.
• Strong understanding of product support processes and best practices.
• Excellent communication and interpersonal skills.
• Ability to analyse data and make informed decisions to drive improvements.
• Demonstrated ability to lead teams and foster a positive work environment.

Nice to have

• Experience in the counselling or mental health sector.
• Familiarity with CRM software and customer support tools.
• Project management experience.