Inbound Customer Service Representative at Mktg House Ltd

We are currently seeking a passionate and dedicated Inbound Customer Service Representative to join our team and help us continue providing top-notch service.

As an Inbound Customer Service Representative, you will be the first point of contact for our customers, assisting them with their inquiries and providing solutions to their problems. You will play a crucial role in maintaining high levels of customer satisfaction and loyalty.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Provide accurate information and solutions to customers regarding products, services, and policies.
• Assess customer needs and offer appropriate solutions or alternatives.
• Document customer interactions and update account information as needed.
• Collaborate with team members and other departments to resolve complex issues.
• Maintain a positive attitude and a strong focus on customer satisfaction.
• Meet or exceed individual and team performance metrics.

Qualifications:

• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high call volumes and maintain composure under pressure.
• Proficient in using computer systems and software applications.