We are a fast-paced event marketing and promotions company focused on delivering engaging, high-quality experiences for both clients and event attendees. As we continue to grow, we’re seeking a Client Service Representative who can provide exceptional support and help ensure every interaction reflects our commitment to service excellence.
In this role, you’ll act as a key connection point between clients, guests, and internal teams—helping create smooth, well-organized, and positive event experiences.
Key Responsibilities
- Serve as a main contact for client and attendee questions, providing accurate and timely responses
- Develop and maintain strong client relationships by understanding goals and expectations
- Assist event attendees with registrations, directions, and general event information
- Deliver a friendly, professional experience that enhances overall customer satisfaction
- Resolve concerns efficiently while maintaining a positive and solutions-focused approach
- Partner with internal departments to address issues and improve service delivery
- Communicate updates, changes, and important details related to upcoming events
- Support coordination between marketing, client services, and event teams
Qualifications
- At least 1 year of customer service experience (events, hospitality, or marketing preferred)
- Strong verbal and written communication skills
- Ability to explain information clearly and professionally
- Experience handling customer concerns and finding effective solutions
- Adaptable and able to think quickly in fast-moving environments
- Customer-first mindset with a focus on delivering positive experiences
- Strong interpersonal skills and the ability to build rapport easily
What We Offer
- Competitive pay with opportunities for performance-based incentives
- Hands-on experience in event marketing and client relations
- Supportive, team-oriented work environment
- Ongoing training and professional development
- Opportunities for career advancement