Customer Service Representative - Entry Level at MSI Inc.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this entry-level customer service role, you will provide prompt, professional support to event participants, donors, sponsors, and clients, ensuring a positive and seamless experience.

This is an excellent opportunity for candidates interested in customer service, event support, client relations, and nonprofit or fundraising environments. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner
• Provide support for event registration, fundraising campaigns, sponsorships, and general event information
• Accurately process registrations, donations, and transactions using internal systems and CRM platforms
• Maintain detailed and up-to-date customer records, interactions, and transaction data
• Assist in implementing customer service strategies to improve satisfaction, retention, and engagement
• Monitor customer feedback and trends, identifying opportunities for service improvements
• Collaborate with internal teams to ensure a seamless customer experience across events and campaigns
• Support special projects and administrative tasks as assigned by leadership
• Stay informed on company policies, services, and event offerings to provide accurate information

Required Qualifications

• Strong verbal and written communication skills
• Excellent customer service and client relationship skills
• Ability to actively listen, empathize, and resolve customer concerns professionally
• Strong problem-solving and critical-thinking abilities
• Highly organized with the ability to multitask and manage priorities
• Detail-oriented with strong data entry and accuracy skills
• Positive attitude with a team-oriented mindset

Benefits & Career Growth

• Competitive salary and performance-based growth opportunities
• Ongoing training and professional development
• Opportunity to build a career in customer service, event operations, or client success
• Meaningful work supporting events, fundraising initiatives, and community impact
• Collaborative, supportive, and team-driven work environment