THE POSITION – Service Operations Manager
Navtech Radar is looking for a talented and experienced ITIL-qualified professional to organise and coordinate all parts of the company’s external-customer facing service operations. This is a key role in the Customer Services organisation, providing leadership to the 1st and 2nd Line Support teams that are supporting our bespoke software solutions (AdvanceGuard and ClearWay).
This role will be based in the Ardington office, but visits to customer locations, within the UK and abroad, will also be required.
COMPANY OVERVIEW - NAVTECH RADAR
Navtech Radar is a world-leading innovator, and multi-award-winning designer and manufacturer of commercially deployed radar solutions. Our ground-breaking technology is utilised by clients worldwide, across many industry sectors, from Perimeter Security Surveillance and Industrial Automation to Traffic Incident Detection on Smart Highways and as part of Intelligent Transport Systems (ITS).
As part of Halma plc, a FTSE 100 company, you will be joining a group of companies whose mission is to make the world cleaner, safer, and healthier.
OUR WORK HEADQUARTERS
Our offices are nestled in the picturesque village of Ardington, South Oxfordshire, within an easy commute from areas of Reading, Swindon, Newbury and Oxford.
OUR CULTURE, AND BENEFITS
We help create the right environment for our dedicated staff by providing a flexible, fun, friendly, and family feel. We are dog friendly and enjoy family, friends and group events. We have plenty of free parking for our employees and provide you with options to join colleagues on lunchtime walks, biking and other pursuits. We care about our staff, in fact, our culture is developed by them, for them!
KEY ACCOUNTABILITIES
You will be joining us at an exciting time where we are rapidly expanding and continuing to provide excellent service to our customers. In order to ensure our continued ability to deliver on customer expectations you will help us to transform our team and service offering by establishing a 24x7x365 Service Operations Centre.
In addition to this you will also:
KNOWLDEGE SKILLS AND EXPERIENCE
YOUR COMPETENCIES
PERSONAL QUALITIES
SECURITY CLEARANCE
This role will require the successful candidate to undertake a security screening check
SALARY AND BENEFITS:
Salary will be competitive based on this type of role within the Thames Valley.
Other benefits include a generous profit share bonus scheme, pension contributions and holiday loyalty scheme