Data Analyst
London, £30,000 (dependent on experience)
NJC is an independently owned Cleaning and Support Services company delivering high quality, people-centric professional facilities management and building support services to customers in London and Southern England, servicing some of the most prestigious clients and well-known buildings in the City and West End. We specialise in providing services to customers who demand the highest standards, including property management organisations and blue-chip companies.
The purpose of this role is to work with the Business Support Manager to monitor, regulate and improve the quality of data within the core systems across the business. Responsible for providing and producing executive reports and analysing the data to interrogate trends and analysis.
Your responsibilities will include:
· You will manage the online analytics and work closely with the Business Support Manger
· Regular reporting on the traffic as well as analysing the data and all aspects of data analysis being able to explain high level reports in detail
· Responsibility for the development of visualisation techniques to provide meaningful insights
· Enhancing insights by merging web analytics data with additional data sources
· Pulling data with sophisticated analytics tools and reporting with strong stakeholder engagement
· Provide reports, attend planned and ad hoc meetings with client representatives as required
· Manage the Aspire Assist Helpdesk Supervisor to ensure that customer requests are acknowledged and dealt with efficiently
· Maintaining existing data processes and protocols including data capture, analysis, search, reports and visualisation
· Working with Service Partners to extend and develop current data analysis and capture methods
· Providing first line support, including troubleshooting and training, on FreshWorks and additional informatics systems and processes to staff and customers
· Interacting with Business Support Manager to resolve issues and contribute to ongoing systems development.
· Developing and maintaining appropriate operational procedures, documentation, and training material
About You – Skills and Experience:
· Proven web analytics experience such as Google Analytics and Adobe Analytics
· Proven experience with investigating data
· Commercial experience with visualisation, reporting tools such as Google Data Studio and Power BI
· Demonstrable experience managing and evolving a Business Support Team or similar
· Excellent communication skills at all levels
· Prioritisation skills and ability to meet deadlines
· Working with, challenging, improving databases and customer service software packages such as Templa and Freshworks
· Highly competent in delivering presentations
Salary and Benefits:
· £30,000 (dependent upon experience)
· Pension
· 28 days annual leave
· Additional employee scheme and incentives
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