Location: Hybrid - Field Based (Redding/Shasta County)
Employment Type: Full-Time
Hourly Pay Range: $21 – $24 per hour
About Pacific Health Group
At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team.
Overview
The Street Outreach Advisor is a field-based role that combines partnership building with direct outreach. You will work with community-based organizations to build referral pathways. You will also meet members in the community to connect them with services such as Enhanced Care Management, Community Supports, Community Health Worker services, Behavioral Health and Street Medicine.
Most of your time will be spent in the community—meeting with partners, attending events and helping members access the care they need. This role requires flexibility, travel and the ability to adapt to dynamic community needs.
Key Responsibilities
Partnership Development
- Build and maintain referral channels with hospitals, clinics, shelters, food banks, housing providers and other CBOs.
- Represent PHG at meetings, events and community fairs; co-host joint outreach and enrollment activities.
- Establish simple referral pathways (QR codes, hotlines, quick guides) and ensure follow-up with partners on outcomes.
Direct Member Engagement
- Be a regular presence in high-need areas like encampments, shelters and clinics.
- Conduct trauma-informed screenings to assess medical, behavioral and social needs.
- Support on-the-spot enrollments, help schedule appointments and arrange transportation or reminders.
- Provide plain-language explanations of services and adapt outreach for different cultural and language needs.
Documentation and Reporting
- Record outreach, referrals and screenings accurately in CRM tools.
- Track outreach and referral goals, share insights on hotspots and barriers, and recommend improvements.
- Ensure compliance with privacy, consent and trauma-informed care standards.
Example Scenarios
Scenario 1: Hospital Discharge Partnership Kickoff
You meet with a hospital discharge planner to launch a referral channel. After introducing services like Enhanced Care Management and Community Supports, you share a one-page “How to Refer” guide with a QR code and hotline. Together, you agree on a 24-hour callback process, design a simple handoff script and identify common discharge diagnoses that qualify for services.
- Risks & Mitigations: If referrals are slow, you shadow the discharge team to model the workflow. If staff are unsure about eligibility, you provide a quick reference sheet with common conditions.
- Outcome: A new referral channel is live, three test referrals are received in the first week, and a monthly check-in is scheduled with the hospital team.
Scenario 2: Encampment Outreach with Street Medicine Team
You join a Street Medicine clinician for outreach at a homeless encampment. After greeting residents and offering supplies, you ask about urgent health or social needs. One resident reports multiple ER visits. With consent, you connect them to the clinician for an on-site assessment, complete a short screening, and schedule a mobile intake with reminders and transportation support.
- Risks & Mitigations: If residents are hesitant, you emphasize that participation is voluntary. If safety or weather issues arise, you adjust the plan or reschedule.
- Outcome: Ten residents are engaged, four receive clinical assessments, three consent to services and two enrollments are scheduled within 72 hours.
Requirements
- Experience in outreach, public health, health navigation or social services
- Strong communication skills with the ability to adapt for different audiences
- Proficiency with mobile tools and CRM systems; organized and reliable follow-through
- Valid driver’s license and reliable transportation
- Ability to travel locally and work evenings or weekends as needed
Qualifications
- Success building partnerships with CBOs, clinics or public agencies
- Familiarity with Medi-Cal, CalAIM, ECM and Community Supports
- Multilingual ability
Effective Communication Skills
- Active Listening: Responding empathetically when members express frustration or confusion.
- Plain-Language Explanation: Describing programs clearly, e.g., “We help coordinate doctor visits, medications and housing resources—at no cost.”
- Cultural Sensitivity: Adjusting language and tone for diverse audiences, including multilingual outreach.
- Concise Partner Pitch: Explaining to a CBO, “If you see someone who needs help, use this QR code. We’ll handle the rest.”
- De-escalation: Staying calm with frustrated members and walking them step by step through forms or processes.
Success Measures
Partnership Development
- New referral partnerships opened and maintained across priority categories
- Partner-initiated referrals received and converted into enrollments
- Positive partner feedback on collaboration and referral processes
Direct Member Engagement
- Weekly field contact and screening goals consistently met
- Conversions from outreach → screening → enrollment tracked and improved
- Higher appointment show rates and sustained member engagement with services
Documentation and Reporting
- Accurate, timely and complete documentation of outreach and referrals
- Confidentiality and consent standards upheld in all encounters
- Data insights shared with leadership to refine outreach strategy
Benefits
Time Off & Leave
- 160 Hours of Paid Time Off (PTO)
- 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
- 4 Paid Volunteer Hours per Month to support causes you care about
- Bereavement Leave, including Fur Baby Bereavement
Health & Wellness
- 90% Employer-paid Employee-Only Medical Benefits
- Flexible Spending Account (FSA)
- Short-Term & Long-Term Disability | AD&D
- Employee Assistance Program (EAP)
Financial & Professional
- 401(k) with Company Match
- Monthly Stipend
- Opportunities for professional development and internal growth
Culture & Perks
- Employee Discounts via Great Work Perks and Perks at Work
- Quarterly In-Person Events
Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.
Job Application & Offer Disclaimer
Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include:
• Submission of a completed internal application via our HRIS system
• A formal pre-screen with our recruiting team
• Completion of a skills assessment (if applicable to the position)
• Participation in a final interview with hiring leadership
• Receipt of a formal verbal offer from our authorized hiring team
AI & Human Interaction (HI) in Recruitment
Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.
All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.