Customer Service Officer at Patch Peak Digital

The role provides advice, excellent customer service and assistance to our members. You will advise our members of their policy benefits and any changes that may occur to ensure our members are communicated to effectively.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
• Previous experience in a customer service environment
• Competent in using CRM computer systems or the ability to quickly learn complex computer systems.
• Ability to work in a team environment
• Ability to adapt positively to frequently changing work practices and needs

Benefits:

Disability Insurance

Employee Assistance Program

Employee Discount

Flexible Schedule