Bilingual Legal Case Manager at Payroll Consultants

We are currently seeking an experienced Bilingual Legal Case Manager to join our team at Payroll Consultants. The successful candidate will be responsible for managing a portfolio of client cases, liaising with both internal teams and external contacts, and ensuring timely and accurate results.

Responsibilities:

• Consistently manage a large volume of cases, periodically review and ensure their timely and legal resolution according to the company standards.
• Directly communicate with clients in a professional manner to understand their needs and convey updates.
• Coordinate with attorneys and other involved parties, preparing required legal documentation and maintaining comprehensive case files.
• Handle both inbound and outbound correspondences to resolve client queries and issues in a timely manner.
• Identify, escalate and resolve issues impacting the progression of cases or client satisfaction.
• Keep track of case statuses and update client records in customer management systems.
• Participate in continuous professional development programs including legal research and occasional trainings.

Qualifications:

• Bachelor's degree in law or closely related field is required.
• Exceptional bilingual proficiency in both spoken and written language (specify the languages as per requirement).
• 2-3 years of experience working as a legal case manager dealing with payroll matters.
• Knowledge of federal, state and local laws pertaining to payroll and labor practices.
• Proficient with Microsoft Office Suite and legal research software tools.
• Excellent interpersonal and communication skills with an ability to work with diverse groups of people.

Benefits:

• Competitive salary with a comprehensive benefits package.
• Professional work environment with opportunities for career growth and advancement.
• Health, dental, vision insurance, and employees wellness programs.
• Generous Paid Time Off policy and paid holidays.
• Retirement savings plan with company match.
• Continuous training and development opportunities.

In this key position, the Bilingual Legal Case Manager will have a direct impact on the company and our clients. The role requires a keen attention to detail, a proactive attitude, and an ability to handle multiple tasks in a high-paced environment. If you meet these qualifications and are interested in this exciting opportunity, we look forward to receiving your application.