Hi, we’re Penfold
Penfold is building the pension of the future. We’re dragging the multi-trillion pound pension industry out of the dark ages. Think about how challenger banks have changed banking. We’re demystifying pension to make them universally accessible, engaging and exciting so we can help everyone save enough for later life.
We have over £15 million in funding and are backed by from some of the world’s most successful fintech investors & entrepreneurs.
We are an FCA regulated pension provider, offering tens of thousands of consumers a totally digital pension experience via our mobile app, helping hundreds of businesses run their workplace pension, and tracking down hundreds of millions of pounds in lost pension pots for all our customers.
We’re looking for a Head of Account Management and Customer Success Lead to lead our team serving a growing list of amazing clients. Someone who is excited to partner with clients on their benefits and pensions. We have a small team of three serving our current employer base and you would be responsible for leading and managing them and building structure and processes for future growth.
Every company in the UK must, by law, provide their staff with a pension scheme – this is great, because pensions are so important and everyone should be saving for later life! But, company pension schemes are, without fail, terrible. They’re horribly painful for HR and Finance teams to work with and use every month, they invest customers money poorly and not in line with customers values, and they’re often expensive. This is where you come in; helping build the team that will enable our employers and employees navigate their pension scheme and becoming their trusted partner.
Your job as a Head of Account Management and Customer Success is to lead and build our implementation, onboarding and customer success teams. This team helps our employers set up with Penfold, as well as utilise our pension scheme as a true company benefit.
We’re a hyper-growth company: if you overachieve in your role as much as we’d love you to, there will be plenty of opportunities to grow as we grow.
Here’s some of the stuff you’ll be doing:
Skills and experience:
Ultimately, we’re looking for smart, hardworking & energetic people who get stuff done & are committed to contributing to a great team. So, if you’re excited about what we’re doing, get in touch – definitely don’t be put off if you don’t tick every box!
We’re working hard to create a working environment where people feel empowered to do their very best work, make a big impact, and enjoy what they do.
Right now we’re still a small team, but we’re well funded and growing rapidly. As one of our first 70 employees you’ll not only have a huge say in defining our culture & what it’s like to work here, but you’ll have uncapped opportunities for progression, learning and exposure to different areas of the business.
Specifically, our benefits package includes:
Find out more about our benefits, our values and our ways of working on our Meet the Team page
We’re a remote first business although we have a large private office at Uncommon Borough, a large co-working space full of other awesome tech startups and more plants than a garden centre.
Uncommon has their own exercise studio for free weekly Yoga and HIIT classes, monthly drinks & Tuesday teatime, bike racks, showers, an excellent café, and a whole bunch of communal spaces you can work from when you need a change (including a roof terrace).
We’re 6 minutes walk from London Bridge station & Borough Market (and 30 seconds walk from Borough station).
Our application process
We’ll have a very quick introductory call to properly introduce you to Penfold, find out more about your experience so far and career aspirations, and make sure you get a chance to ask any questions you might have.
Then there will be a take-home task so we get a better feel for how you work. And finally, we’ll organise a session with one of our Co-Founders and a small group of people from around the business.
We are 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. If you have questions about the role or the company or the interview process, please let your recruiter know and we’re happy to answer these anonymously if that makes you feel more comfortable.
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