When you work long enough in IT, you start to realize that just about anything can happen.
Problems with the network? Sometimes it’s just glitches in the software. Other times it’s BBQ sauce in the router.
If you love troubleshooting, and aren’t afraid to get your hands sticky, we’ve got an opportunity for you.
We’re Place One Systems, and we provide a range of IT services for small businesses across the Metro Vancouver area. We specialize in computer and data management, security and compliance for organizations that have strict regulations for client information.
Whether we’re working for law firms or doctor’s offices, every one of our clients receives the same level of excellent customer service that sets us apart from our competitors. No gimmicks, no catches, just experience and professionalism.
In fact, we’ve been so successful lately that we’re looking to expand our capabilities, and help even more clients with all of their IT and data management needs.
That’s where you come in
As our new Technical Support Specialist, your role will be to provide outstanding IT service for a range of client issues. Whether you’re at the office talking someone through their network settings or on-site looking at things close-up, you’ll bring technical expertise and a friendly, can-do attitude to every job.
Sometimes the fixes will be easy, and all you’ll need is a strong knowledge of Windows-based systems, Microsoft 365, and networking to guide someone through their problem.
Other times, you’ll need to go a bit deeper, and solve issues relating to server configuration, hardware troubleshooting, cloud services, data management, or application issues.
We’re looking for someone who has both the technical expertise to deal with challenging computer issues and the customer service skills that will make them an ambassador for our business.
You’ll be perfect for this role if you’re great at:
Working @ Place One Systems
This is a full-time, permanent position, with hours from Monday to Friday, 8:30am to 5:30pm. You’ll receive a competitive compensation package, commensurate with your skills and experience. We service clients round-the-clock, so on-call hours will be required and we provide a company cell phone.
We’re a small, growth-minded group, so you’ll be making a big impact from day one. What people love most about working here is the challenging, but fun and friendly work environment: We’re always ready to help each other out and do what we can to make sure everyone has the tools they need to succeed.
That’s why you’ll be given plenty of opportunities to learn and grow in your role: we want you to be the very best you can be. You will thrive here if you are a determined and adaptable leader, you enjoy taking on new responsibilities, and you always strive for excellence.
Responsibilities
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