We think HR software is fundamentally broken for employees and managers.
As an employee, not only do HR tools give you more work to do, but they rarely deliver real value back. The endless goals, performance reviews, surveys and learning and development blah blah blah. Honestly, just let me do my work. What's more — when you leave, *poof*. All your data is gone. No record of what you've accomplished, or the projects you've worked on.
Meanwhile as a manager, you have nothing to help. You're stuck with whatever the HR team bought because they knocked a dollar off the price. Oh, and spreadsheets. Endless spreadsheets.
This has to change. The tools we use to design and build our careers must do a better job for us.
That's where Progression comes in.
We've flipped the traditional approach to HR tech and we're starting with first principles. We believe if we build a tool that is a delight to use for employees and managers we can revolutionise the way organisations think about career and skill growth.
What we have today, we built with just the two of us (Jonny and Neil) from a tiny office, then socially distanced in our houses in East London with a puppy each.
But the opportunity here is huge. We're now well capitalised with a healthy seed round from top-tier UK and US investors and are now building a remote team of wonderful humans to help us with our vision to turn Progression into the definitive way for anyone to track their career.
We've been around the block a few times, and know how important it is to start with some principles.
Right now building a progression framework is a deeply painful experience involving hours of writing, lots of communication and some very unwieldy spreadsheets.
Our process aims to make that ten times easier, with everything from templates and skills to use out of the box to the tools and nudges to make actually getting value out of your content much easier.
However, a lot of the challenge lies outside the walls of our UI. Communicating, calibrating and ensuring your rollout is successful can take a lot of time and it's really easy to make mistakes along the way which hamper your chances of ultimately being successful.
As our customer success lead, you'll be working end-to-end with our customers, ensuring they navigate the initial setup of their teams and skills, are successful in running formal activities like check-ins, as well as checking in regularly on how they're feeling, what they need next and what we should be building to better support them.
You'll be the connective tissue between our customers and our product, as well as a best friend and guiding hand to our fantastic customers as they look to improve their employees' careers.
You'll be the first customer success hire at Progression. That means you'll not only be getting into the weeds solving customer problems, but also defining the processes that we will use to scale Customer Success as a practice ongoing.
We really care about hiring thoughtfully and from all backgrounds (see our pledge). Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability, we want to hear from you.
Thats not just hollow words. We're:
If you aren't sure whether you tick all the boxes but you want to apply, please do! We'd love to meet you.