Job description: The ideal candidate is a people-person with strong computer skills who enjoys helping customers on the telephone, and the Internet. Candidate must thrive on providing customer service and have a thorough attention to detail. You'll discuss the services available and turn opportunities into sales by identifying customer needs and promoting the benefits.
Salary range: $3680 - $4120 per month.
Duties
- Answering the telephone when customers call to plan and book their golf vacation
- Using the computer to plan, quote and book golf vacations
- Using the Internet and live chat to walk customers through various options for their trip
- Responding by email to on-line golf vacation quote requests
- Maintaining contact with customers utilizing top-notch follow-up skills
- Opportunities for cross-training as business needs dictate
- Effectively manage customer inquiries and questions regarding various products and services. If appropriately licensed, meet with prospective clients individually to describe product offerings.
- Submit communications.
- Handle marketing and sales projects as needed.
- Support the representatives and advisors with seminars, including marketing/promotion, maintaining seminar supplies, and collecting prospective client data.
Skills:
- An upbeat, pleasant telephone voice and the ability to gently and politely lead the conversation
- Strong problem-solving abilities with attention to detail
- A self-motivated team player, who thrives in a self-disciplined environment
- Well organized with good time management skills
- Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).
- Ability to calmly respond to customers whatever the circumstances.
- Ability to build rapport and develop a relationship with our customers.
- Tealls (supporting other team members and providing answers to questions to other colleagues).
- Strong customer contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.m ski
We offer:
- Competitive salary commensurate with experience
- Pleasant work environment with an outstanding team
Education:
- High school diploma.
- Previous customer support experience or experience as a client service representative is an asset.
Job Type: Full-Time
Starting Date:
As soon as possible
Schedule:
- 8 hour shift
- Monday to Friday