This is how you can help SKS to create success
The primary purpose of this role is to provide efficient and prompt assistance to the first line customer support and directly to the customers of the Planetwin365 Casino and Poker platforms in case of technical issues, in providing information concerning casino and poker game flow and promotions.
- You will be responsible for resolving reported issues and complaints in writing by identifying, documenting, and tracking them
- You will be escalating issues with game providers and communicating them to our IT department
- Checking the game regularity on casino upon players’ withdrawal requests and providing assistance in preventing fraudulent activities on casino in cooperation with our Fraud & Payments department
- Setting up of bonuses and campaigns, pulling promotional lists and awarding corresponding bonuses
- You will be communicating with the 1st line customer support teams and Italian speaking customers on daily bases
- Daily use of company's systems, gaming tools, game providers' systems and ticketing systems
This is required of you in order to deliver great results
- Fluency in Italian language (especially written) and good English knowledge is a must since our customers are located across Italy
- You are proficient computer user (MS Office, Internet browsers)
- You are highly motivated and driven, have a can-do attitude and willing to learn and develop
- You are reliable team player with the ability to self-motivate and work under own initiative
- Last but not the least, this position requires shift work, so it is important that you are comfortable with it.
These are some of the reasons why our people stay with us
- We keep track of the market and stay competitive with excellent remuneration package.
- We have introduced Work.Live.Play. initiative which is about flexible ways of working in SKS! We know that flexibility in our lives matters, so you can choose between office-based or hybrid working options to accommodate everything going on in your life. Check out more at People.Live.Play.
- Our people’s health and wellbeing are the priority for us, so we offer extensive private health package.
- With us, you can boost your career and have access to the learning content at any time through the online learning platform
Want to know more about SKS?
Corporate Website, here you will find something about our company and Business: https://sks365.com/
Instagram Channel, here you can have a look to what means to be an SKS365 Employee: https://www.instagram.com/sks365.official/
LinkedIn, here is where we share our and employees success: https://www.linkedin.com/company/sks365group
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