Call Center Representative at Sky Group Limited

We are currently seeking enthusiastic and driven individuals to join our team as Call Center Representatives.

As a Call Center Representative, you will be the first point of contact for our customers. Your primary role will be to provide support, answer inquiries, resolve issues, and ensure a positive customer experience. If you have excellent communication skills and enjoy helping others, we want to hear from you!

Key Responsibilities:

• Handle inbound and outbound calls while providing accurate information and assistance to customers.
• Effectively resolve customer inquiries and complaints in a timely and professional manner.
• Document and follow up on customer interactions in our CRM system.
• Identify customer needs and recommend appropriate products or services.
• Maintain a thorough understanding of our products and services to provide informed solutions.
• Work collaboratively with team members and other departments to enhance customer satisfaction.
• Meet or exceed performance metrics and targets related to call handling and customer satisfaction.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or related field is a plus.
• Previous experience in a call center or customer service role preferred, but not required.
• Excellent verbal communication skills with a friendly and professional tone.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work well under pressure and handle high call volumes.
• Proficiency in using customer service software and Microsoft Office Suite.
• Flexible availability, including evenings, weekends, and holidays as needed.