About the job
We are looking for someone to join our Customer Success department on a full-time basis. This is a great role for someone who is driven by ensuring our clients are happy and that they get the most out of partnering with us. We’re a fast-growing company with plenty of opportunities for professional development.
You must be up for getting your hands dirty by:
- Driving our customers' success by working with them to deploy our technology platform to solve their problems
- Supporting the customer lifecycle including onboarding, adoption, success and renewal
- Understanding client requirements and being able to identify additional solutions
- Collaborating with the Customer Success Managers and Account Managers to deliver client satisfaction
- Managing the campaign set-up and working closely with the marketing team to deliver within SLAs
To be successful in this role you’ll need:
· Proven experience as a Customer Success Executive / Account Executive or similar role, preferably within a start-up
· Outstanding attention to detail and very thorough
· Self-Motivated and organised and able to learn and follow processes
· Exceptional communication skills and the ability to work as part of a team
· You will be someone who works well in pressure situations and can prioritise tasks
· You should be adaptable either in your approach to working with clients or colleagues to deliver the best outcomes
· Team and goal-oriented.
· Eager to keep learning about our ever-evolving industry
· Strong administrative skills and ability to learn new software to manage client and project tracking
· Credibility and gravitas with the ability to easily build rapport and establish valuable long-term relationships
Benefits:
- The opportunity to join a company at the start of something very special
- Remote and hybrid working options
- Significant opportunity for development and growth
- 25 days holiday + bank holidays
- Company Pension scheme
Job Types: Full-time, Permanent
Salary: £19,000.00-£23,000.00 per year