Jobs at Socially Recruited

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Location

London, United Kingdom

Salary

£19,000 - £23,000 /year

Job Type

Full time

Date Posted

May 23rd, 2022

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Jobs at Socially Recruited

Customer Success Executive at Socially Recruited

Location

London, United Kingdom

Salary

£19,000 - £23,000 /year

Job Type

Full time

Date Posted

May 23rd, 2022

Apply Now

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About the job

We are looking for someone to join our Customer Success department on a full-time basis. This is a great role for someone who is driven by ensuring our clients are happy and that they get the most out of partnering with us. We’re a fast-growing company with plenty of opportunities for professional development.

 

You must be up for getting your hands dirty by:

  • Driving our customers' success by working with them to deploy our technology platform to solve their problems
  • Supporting the customer lifecycle including onboarding, adoption, success and renewal
  • Understanding client requirements and being able to identify additional solutions
  • Collaborating with the Customer Success Managers and Account Managers to deliver client satisfaction
  • Managing the campaign set-up and working closely with the marketing team to deliver within SLAs

 

To be successful in this role you’ll need:

· Proven experience as a Customer Success Executive / Account Executive or similar role, preferably within a start-up

· Outstanding attention to detail and very thorough

· Self-Motivated and organised and able to learn and follow processes

· Exceptional communication skills and the ability to work as part of a team

· You will be someone who works well in pressure situations and can prioritise tasks

· You should be adaptable either in your approach to working with clients or colleagues to deliver the best outcomes

· Team and goal-oriented.

· Eager to keep learning about our ever-evolving industry

· Strong administrative skills and ability to learn new software to manage client and project tracking

· Credibility and gravitas with the ability to easily build rapport and establish valuable long-term relationships

 

Benefits:

  • The opportunity to join a company at the start of something very special
  • Remote and hybrid working options
  • Significant opportunity for development and growth
  • 25 days holiday + bank holidays
  • Company Pension scheme

 

Job Types: Full-time, Permanent

 

Salary: £19,000.00-£23,000.00 per year

Apply Now

Jobs at Socially Recruited

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