Exciting opportunity for a specialists in Telecoms!
We are looking for a Coach!
Job purpose :
Primarily undertaking the Principle Engineer role, the Coach will also
support the Area Operations Officer (AOO) in the coaching and
development of their team. The Coach will offer technical advice whilst
Engineers are onsite, and are responsible for ensuring organisational
targets are being met.
Key responsibilities:
Coach the team to correct any behaviours impacting on performance.
Review any issues with the Engineer, record the actions taken and if
non- compliance persists liaise with AOO/ Senior Operating Officer
(SOO) to instigate a PIP
Investigate any complaints and provide details to the AOO. Establish
facts with the Engineer concerned and carry out coaching if required
Take ownership of Cab report, Audit report, Assurance report(service
jobs) that are created by Client Manager
Ensure that Routing are aware which of the above are to be allocated
and when
Be responsible for the completion of the CAB patches before the
install date
Be the point of contact for MAP trying to expedite any Assurance jobs
and complete
Be responsible for carrying out any Assurance jobs booked
Be responsible for carrying out pre-audits on Business/ Residential
units
Lead MDU Trial
Support AOO with line manager duties as requested, or to provide
holiday/sickness cover including carrying out absence/ return to work/
duty of care interviews and documenting these before sending to HR
and SOO
Assist AOO’s with audits as requested, reporting back relevant
feedback
Ensure all communications and briefings are read and understood by
Engineers
Pick up jobs as necessary to support the overall efficiency of the
operation including Engineer absence and Ad hoc jobs
Work with the training department or SOO to deliver training to the
team and upskill team on new products, task types and clients
Any other reasonable duties as required
Apply to find out more!