Customer Care Executive at Agilus Diagnostics- Dr. Phadke Labs

Job Summary
We are looking for a customer-oriented service representative. One should be able to manage incoming calls of the patients and answer their inquiries about the reports, services provided by us, etc.

Responsibilities and Duties
Manage large amounts of incoming calls

• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies

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Key Skills
customer support experience, • Strong phone contact handling skills and active listening, • Excellent communication and presentation skills, • High school degree

Required Experience and Qualifications

• Proven customer support experience.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time