Helpdesk Executive at Agilus Diagnostics- Dr. Phadke Labs

We are looking for Call Center Representatives that will be the liaison between our organization and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving patient/customer issues, complaints and inquiries; keeping patient/customer satisfaction at the core of every decision and behaviour.

Responsibilities:

Managing large amounts of inbound and outbound calls in a timely manner

Following “scripts” when handling different topics

Identify patients/customers’ needs, clarify information, attempt to resolve every issue and provide solutions and/or alternatives

Seize opportunities to upsell the services of the organization when they arise

Build sustainable relationships and engage patients/customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational training programmes / workshops to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements:

Previous experience in a customer support role/ preferably call center

Track record of over-achieving will be to an advantage

Superior communication skills

Strong phone and verbal communication skills along with active listening

Ability to successfully work in a fast-paced, high-pressure environment

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

High school degree/ Graduates preferred

Background : Preferably medical call center, or call centre background ( International or Domestic)