Mumbai, Maharashtra, India
Debt Recovery Agent is responsible for convincing the late or non-payers to repay the borrowed amount, updating the debtors on the credit terms and conditions, collecting the payables and maintain customer files recording conversations with the debtors and payments received.
Personal Attributes: The job requires the individual to have eye for detail, patience, ability to work under pressure, travel to different places and standing position for long hours.
The Recovery agent will visit the clients with dues past the agreed upon credit period . The agent shall remind, convince and coerce the client to pay the amount due by various modes of payment available.
The Recovery agent shall co-ordinate with the sales department and billing section to keep track of and follow up with clients for all pending dues, document all interaction with clients. The agent shall persistently follow up with client for reminder of payments, reconciliation and settlement of dues.
The agent shall create or generate daily, weekly and monthly reports regarding status of outstanding dues, defaulting clients, status of follow up visits and recovery of dues.