Front Desk Clerk at Strategic Communication Ltd

We are seeking a friendly and organized Front Desk Clerk to be the first point of contact for our guests. The ideal candidate will have excellent customer service skills, a positive attitude, and a passion for hospitality.

Key Responsibilities:

• Welcome and greet guests as they arrive with a warm and friendly demeanor.
• Check guests in and out efficiently, ensuring all information is accurately entered into the system.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel services, local attractions, and directions.
• Process payments and maintain accurate records of guest accounts.
• Assist with reservations and modifications as needed.
• Maintain the cleanliness and organization of the front desk area.
• Collaborate with other hotel staff to ensure guest satisfaction and resolve any issues that may arise.

Qualifications:

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Proficient in computer systems and hotel management software (experience with [specific software] is a plus).
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong problem-solving skills and attention to detail.