StrikerVR is at the forefront of the next generation of haptic peripherals that is transforming the virtual reality market on a global scale. We are a close-knit, caffeine-fueled crew with a passion for creative problem solving. We need people with best-in-class agility and high-touch communication chops ready to jump into challenges and drive the collective forward and beyond. We are currently looking for a responsive, proactive Technical Support Engineer to bring their energy and expertise to bear on revolutionizing the future of our next generation gaming devices.
What you will do:
- Thoughtful, expedient troubleshooting of software and firmware issues with clients and customers across full product line.
- Documentation and tracking of technical support matters.
- Timely triage of tickets in HubSpot.
- Communicate with internal and external stakeholders regarding customer requests, needs and trends.
- Programming as needed across our full product suite.
Requirements:
- Prior demonstrative experience troubleshooting software and/or firmware issues with customers or clients.
- Experience in documentation of or filling technical support tickets.
- Patient, friendly demeanor, particularly in high-touch customer interaction.
- Excellent, concise written and verbal communication.
- Proficiency with Gmail/GoogleSuite & MSFT Office Suite.
- Prior experience using a CRM, preferably Hubspot.
- 2+ years experience in Unity/Unreal.
- 1+ year C#, C++ experience.
Preferred experience:
- Previous work with embedded devices.
- Prior experience standing up support processes and systems.
- Previous experience with a start up.
- Prior experience in game integration.
- Javascript experience.
- 1+ year XR development.
US work authorization required. This position is located onsite in New Orleans, LA. Interested applicants should submit a cover letter and resume for consideration outlining their qualifications.
Life at StrikerVR
StrikerVR is a haptic device product company focused on designing and producing the most advanced haptic peripherals in the world of VR gaming. We offer a competitive salary and benefits package, including medical, dental, vision, long term disability, paid holidays and paid time off, as well as significant opportunities for career development.
StrikerVR is an equal opportunity employer and prohibits discrimination and harassment of any kind. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid holidays including 1 annual floating holiday
- Professional development assistance
- Employee assistance program
- Wellness stipend
- Vision insurance
Schedule:
- Monday to Friday