Location: United States (Remote)
Employment Type: Full-Time
Compensation: $22 – $27 per hour
Schedule: 40 hours per week, Monday–Friday (flexible within standard business hours)
Job Summary
Suzie Koide Real Estate is seeking a professional and detail-oriented Customer Support Specialist to assist with property management and client communication. This role involves responding to inquiries, supporting tenants and clients, and ensuring smooth day-to-day communication within the organization.
This is a fully remote position with no on-site work required, ideal for individuals who are responsive, organized, and comfortable working in a fast-paced communication-based role.
Key Responsibilities
• Respond to tenant and client inquiries via email and messaging platforms
• Assist with maintenance requests and follow-ups
• Provide updates regarding property-related concerns
• Coordinate with internal teams to resolve issues
• Maintain accurate records of customer interactions
• Support general administrative and communication tasks
Requirements
• Strong communication and customer service skills
• Basic computer skills (email, CRM, online tools)
• Ability to multitask and stay organized
• Professional and friendly communication style
• Ability to work independently in a remote environment
• Prior customer service experience is a plus but not required
Preferred Skills
• Experience in customer support or call center roles
• Familiarity with CRM or ticketing systems
• Previous remote work experience
Tools You May Use
• CRM systems (customer management tools)
• Email platforms (Gmail or Outlook)
• Google Workspace (Docs, Sheets, Drive)
• Ticketing or request tracking systems (training provided)
Benefits
• Fully remote work environment
• Flexible schedule within fixed hours
• Paid time off
• Paid training provided
• Growth opportunities within the company
• Supportive team environment
Hiring Timeline
We are actively hiring and aim to fill this position within 1–2 weeks. Applications are reviewed on a rolling basis.
Hiring Process
• Application review
• Shortlisting of qualified candidates
• Virtual interview
• Final selection and onboarding
Work Authorization
Applicants must be authorized to work in the United States.
Equal Opportunity Employer
Suzie Koide Real Estate is an equal opportunity employer and is committed to providing an inclusive environment for all applicants. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any protected status.
How to Apply
Interested candidates should submit their resume for review. Shortlisted applicants will be contacted for the next steps.