- Installation of the data centre devices. This includes servers, switches and racking equipment.
- Maintain a record to keep track of all the events. This will assist in timely reporting to the superiors
- Should come up with practical troubleshooting solutions and must educate the staff members about the same
- It is crucial to carry out assessments and inspections at regular intervals. It will help the candidate to keep everything under control and will also allow swift action whenever any problem occurs.
- Candidate should have an innovative forward-thinking mindset who can come up with new and prospective ideas to improve processes and business-related tasks.
- Excellent communication skills required to effectively communicate with teams.
- Install, troubleshoot and repair desktop/laptop issues (both hardware/ software)
- Install Standard SOE Image on Desktops and Laptops.
- Install, configure and troubleshoot standard applications (MS Office, Adobe, etc.)
- Configure and troubleshoot Tablets
- Basic troubleshooting of Conference devices/ Projectors/ Meeting room facilitation.
- Provide technical assistance and training to end-users on computer operating systems and Standard applications.
- Instruct and assist end-users in the use of computer equipment, software and accessories.
- Document all support activity within the IT Incident and Change Management tracking tool.
- Ensure standard operating procedures and known error logs are kept up to date.
- Support and monitoring of critical systems and services.
- Patching and build of desktop, Laptops and mobile devices.
- Systems backup monitoring and reporting
- Traditional 2nd line break/fix incident management
- Supporting Tech bar as per business requirements
- Participate in monthly Inventory Audits
- Follow Asset Management policies and ensure CMDB records are updated accurately and consistently
- Provide first level break-fix support for third party hardware and/or applications and liaise with the vendor(s) to support and troubleshoot hardware and/or software.
- Participate in regular/daily data centre housekeeping/maintenance checks. Escort
- Third-Party / Vendor(s) for any works in the datacenter.
- Completing ad-hoc tasks set by the EUC Team Lead / Operations Manager(s)
- Be part of an on-call rota
- Flexibility to work out of hours to meet business requirements
- Willing to learn new technologies
- Willing to participate in an on-call rota
Required Skills
- Good operation knowledge of data centre operations
- Safety and Security orientated mind-set
- Knowledge about switches, routers, VLAN’s and server hardware
- Experience working on Racking (Installation/ Decommissioning of equipment), Cable
- Management (Cable routing, Labelling and best practices), Raid Arrays
- (Methodologies, limitations etc), Backup/Tape LibrariesExperience with Fiber-optic,
- Ethernet cables (CAT5-7) and SFP’s (Small form-factor
- Full understanding of IMAC processes
- Networking fundamentals
- Traditional 2nd line break/fix incident management
- Support and troubleshooting of Operating Systems Windows 7 and 10
- SCCM 2008 & 2012(use of for deployment of Operating Systems and Applications)
- Software and Application Troubleshooting
- Basic knowledge of Active Directory and Exchange servers
Desirable skills
- A+/N+ or higher qualification
- Server Hardware vendor qualifications (DELL/HP/EMC etc)
- Real-world experience of working in data centre operations
- ITSM tools, specifically Service Now
- ITIL foundation
- Technical documentation authoring
- Flexible, self-motivated and can-do attitude
- Able to learn and adapt to new technologies.
- Valid driving license with no more than 9 point
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