Jobs at Tomlinson Asphalt Co
JOB SUMMARY:
The Call Center Representative greets patients verbally on the phone. Responds to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem solving for patients to ensure that their care is provided in the most effective and timely manner possible.
COMPENSATION:
We have an excellent benefits package, such as medical/vision/dental insurance, generous PTO and paid holiday, 401(k) with company match, and more!
RESPONSIBILITIES:
Direct Patient Care:
• Answer telephones in a cheerful manner.
• Schedule appointments.
• Take messages for patients using electronic medical records.
• Verify and update patient demographic information.
• Register new patients.
• Address patient requests and inquires.
• Resolve patient concerns.
• Process insurance issues and assist patients in understanding insurance plans.
• Return calls as necessary.
• Patient referrals.
• Greet and check in/out patients, as needed.
• Collect co-payments.
• Update registration and insurance information for existing patients.
QUALIFICATIONS:
• High school diploma or General Education Degree (GED) required.
• Minimum 2 years of Call Center experience in a healthcare environment (preferred)
• Experience with, and proficiency in, electronic medical records: Use of EPIC/Apex software a plus.
• Computer proficiency: Microsoft Office.
• Bi-lingual in Spanish desired
External hires must pass a background check. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
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