Mandatory Skills:
> Good organizational, facilitation, and planning skills
> Excellent problem-solving skills
> Experience working in a 2nd Line Application Support or Breast Screening (or alternative Cancer Screening) Operations environment
> Strong skills in customer service, relationship building, and communication – at all levels
> Tenacity for dealing with complex issues
> Attention to detail
> Excellent communication, telephony & presentation skills for interaction with end users, clients, and senior management. Also, to communicate complex issues to colleagues and non-technical business associates
> A demonstrable passion for technology and a wish to improve and innovate for the end-user
> Excellent time keeping
Notes: This position is largely functional business support, supporting end users of the National Breast Screening System, with queries on the way the system works and behaves, and fixing things that are no longer working as expected. Experience for this role would show where the individual has previously provided direct end-user consultation, support, and excellent customer service, troubleshooting, and dealing with ‘how do I?’ type questions and queries. Experience in a very similar role, preferably Application Support in the healthcare domain. The project sits on a windows platform, therefore, being able to navigate windows is ideal. Maintenance and proactive support of the system is also a need.
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