We view empty seats in traffic as both the cause of the problem and its solution. There are more than 50,000 buses in Istanbul operating at 9% efficiency and we want to solve this problem. Making shuttle buses smarter, more efficient, and dynamic can create an alternative transportation network that can replace even car ownership.
Volt Lines, today, is a subscription-based transportation service and our passion is all about solving urban mobility problems. Think of Volt Lines as the Netflix of transportation. Instead of companies renting physical buses, companies now can buy a monthly subscription per employee that gives users access to the whole Volt Lines network straight from the app. In 2020 we launched Volt Lines DRT (demand-responsive transport) allowing irregular commuters to tap onto the Volt Lines network for an easier and safer commute.
We are looking for skilled Jr. Live Operations Specialist, to help us build and deploy forward-thinking solutions for the future of transportation.
Responsibilities:
- Keep in touch with the drivers and passengers to provide a instant solution for operational complaints
- Built a constant communication with the relevant units at the point of resolving passenger and driver complaints,
- Forward operational complaints and requests to the relevant departments and follow up the result,
- Answer inbound inbound calls and obtain with passenger satisfaction,
- Measure passenger satisfaction by making outbound calls
Requirements:
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Ability to manage inbound and outbound calls
- Previous experience in chat tools.
- Ability to prepare daily, weekly and monthly reports
- Strong problem-solving skills and ability to provide effective solutions
- Ability to working on maps and creating routes
- Ready to work with flexible working hours in the shift system
- Good communication and teamwork skills
- Strong knowledge of MS office tools especially in Excel
What We Offer:
- Competitive salary
- Health insurance package, which includes outpatient and inpatient treatment
- Working with a young and dynamic team
- Happy hours/team events