Title: Presence Website Coordinator
Working Hours: 9:00 am - 5:00 pm EST
Night Shift, On-Site
Location: Plot No:4, Road GLC-04, Business Park, IBECHS (Zone -IV), Gulberg Greens, Islamabad
About Us:
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
About You:
We are an expanding team of vibrant and ambitious individuals actively seeking like-minded candidates to join us in elevating our brand to new heights! We are on the lookout for someone with a creative mindset, unafraid to push boundaries and think innovatively.
Responsibilities:
- Work closely with cross-functional teams, to orchestrate a seamless website-building process aligning with strategic objectives.
- Monitor and manage customer inquiries with a proactive approach, ensuring continuous and effective communication with customers. Explore strategies to minimize bottlenecks and maintain a smooth process flow.
- Actively identify areas for enhancement within department procedures. Contribute insightful findings, constructive feedback, and well-thought-out proposals for changes to the Reporting Manager, fostering a culture of continuous improvement.
- Engage with customers to clearly communicate requirements, articulate timelines, and set expectations for the Website. Prioritize customer satisfaction through transparent and proactive communication.
- Stay aware of current trends and best practices in the ever-evolving technical and creative landscape. Bring forward-thinking perspectives to the team, contributing to a dynamic and innovative work environment.
- Demonstrate a strong understanding of SEO, WordPress, Elementor, and Google Analytics. Apply these skills strategically to elevate the performance and impact of the website, staying at the forefront of industry standards.
Qualifications & Skills:
- Demonstrated track record with a minimum of 2-3 years in a dynamic Customer Success/Support role at a technology company, showcasing a solid foundation in delivering exceptional service.
- Possess outstanding client-facing and internal communication skills, with an innate ability to articulate ideas clearly and concisely both in writing and verbally.
- Exhibit strong written and verbal communication skills, underlining your ability to convey complex information with clarity and professionalism.
- Showcase excellent organizational skills, characterized by meticulous attention to detail and adept multitasking abilities, ensuring efficient handling of diverse tasks and responsibilities.
- Be a self-motivated individual capable of working independently while also thriving in collaborative team environments. Foster a proactive approach to problem-solving and a commitment to achieving shared goals.
- Demonstrate a high level of proficiency in Microsoft Office applications and CRM systems, reflecting your technological prowess and ability to leverage digital tools for enhanced productivity.
- Provide exceptional problem-solving skills coupled with a keen eye for detail, showcasing your ability to navigate challenges with analytical precision.
Nice to Have:
- Hold a Bachelor's Degree in the relevant field of study or possess equivalent work experience, emphasizing a strong academic foundation or practical expertise in the field.
Kindly be advised that candidates meeting the qualifications for this position will receive direct contact from our team. Your dedication to completing the application is greatly valued, and we eagerly anticipate thoroughly reviewing your submission. Thank you for investing your time with us.
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.