Internal Title: Senior Onboarding Specialist
Reports to: Onboarding Team Lead
Salary: Based on experience + vacation + benefits
Location: Toronto, Ontario, Canada
Length: Full-time, Permanent
About Us:
WellnessLiving is one of the fastest growing software companies in North America with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industries love our platform as it helps grow their business through dynamic and innovative features. We are passionate about providing entrepreneurs with optimal solutions to help them run their business with ease.
Known as the software company with a heart, we are extremely customer focused. Our customers are our number one priority, and we do all we can to make sure their business needs are being fulfilled. With a growing community of customers and offices globally, our mission is to be the all-in-one software solution that propels businesses forward!
About You:
We are seeking like-minded candidates who can help us take our onboarding experience to the next level! We are looking for someone who will be our clients’ “Go-To” person during their onboarding process until they are live with the WellnessLiving software and respective services, with a positive and upbeat personality.
Responsibilities:
- Manage onboarding and project timelines for clients who are either converting from another software, or a brand-new business
- Facilitate personalized online product training that is tailored to the client’s business needs
- Keep clients informed on how their transition is coming along every step of the way via email, phone, or web conferencing
- Collaborate with cross-departmental teams to resolve any onboarding-related issues and activities
- Promote and maintain a high level of WellnessLiving professionalism and awesomeness
- Reporting and Analytics to derive insights from the data to influence business decisions
- Performing ticket/incident management with urgency and a solutions-oriented approach
Qualifications:
- 2-3 years of hands-on experience supporting enterprise-based customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution
- Adept at building relationships and collaborating effectively with all levels of the organization
- You’re a creative problem solver and multi-tasker who enjoys working in a dynamic, and fast-paced environment with a technical curiosity
- You can build rapport and collaborate with coworkers and clients
- You’re adaptable, quick-thinking, resourceful, with strong time management and organizational skills and obsessive about improving processes
- Highly proactive, resourceful, and accountable person who takes pride in ownership, responsibility, pride in driving and delivering a quality customer-centric approach and exemplary onboarding experiences.
- An active, empathetic listener, with excellent written and verbal communication skills.
- Thoughtful, curious, and ambitious with a tendency to ask “why” questions; the drive to apply a broad understanding of your work towards defining better solutions to achieve improvement measures and departmental goals/objectives.
- Detail-oriented, a multitasker, capable of prioritizing and managing time efficiently and effectively; handle/manage multiple priorities simultaneously under, time-sensitive situations, a team / individual results-oriented environment.
- Working knowledge of Microsoft Office 365
- Intermediate Excel skills
- Experience using CRM Platforms (Zoho)
- Experience using ticketing systems (Jira)
What we can offer you:
- Extended health care
- Vision care
- Vacation & paid time off
- Life insurance
- EAP
- Commissions/bonus opportunities
- Ability to work remotely
- Professional growth and development
- Collaborative team environment
- Company events & social hours
- Dental care
- Casual dress
- On-site parking
- Discounted/free meals
Please note that those who meet the qualifications for the position will be contacted directly.
We appreciate you taking the time and look forward to reviewing your application.
WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.