Title: Technical Product Manager
Salary Based on Experience + Benefits + Vacation
Location: Richmond Hill, ON
Length: Full-time, Permanent
Reporting Manager: Director of Product Experience
About Us:
WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
About You:
We are seeking a talented Technical Product Manager specializing in APIs and integrations to join our team. In this role, you will be responsible for managing the seamless integration of our software solutions with third-party platforms and overseeing internal development resources to ensure efficient execution. The ideal candidate is highly proficient in API and SDK standards, possesses strong technical acumen, and excels in both strategic planning and hands-on execution.
Our ideal candidate will bring:
- Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.
- Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
- Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
- Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
- Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.
- Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.
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Responsibilities:
- Collaborate with third-party integration partners to define integration requirements, timelines, and deliverables.
- Serve as the primary point of contact for all technical aspects of integration projects, facilitating communication between internal teams and external partners.
- Work closely with cross-functional teams, including product development, engineering, and QA, to prioritize integration initiatives and ensure alignment with overall product roadmap and business objectives.
- Maintain and groom a backlog of API and integration-related user stories, improvements, bugs and documentation tasks
- Identify and escalate critical integration-related defects or project blockers to relevant stakeholders
- Develop and maintain comprehensive technical documentation, including API specifications, integration guides, and SDK documentation.
- Lead the evaluation and selection of third-party APIs and SDKs, assessing their compatibility, functionality, and performance against project requirements.
- Drive the development and implementation of best practices and standards for API design, authentication, security, and error handling.
- Proactively identify and address technical challenges and bottlenecks throughout the integration process, collaborating with stakeholders to implement effective solutions.
- Monitor and analyze key integration metrics and performance indicators, leveraging insights to optimize integration processes and enhance overall customer experience.
- Stay abreast of industry trends, emerging technologies, and best practices in API and integration management, incorporating relevant insights into product development strategies.
Qualifications & Skills:
- Bachelor's degree in Computer Science, Engineering, or related field; advanced degree preferred.
- Proven experience (5+ years) in technical product management, with a focus on API and integration management within the SaaS/software industry.
- Extensive knowledge of API and SDK standards, protocols, and technologies, including REST, SOAP, GraphQL, OAuth, etc.
- Strong understanding of software development lifecycle (SDLC) and agile methodologies.
- Exceptional analytical and problem-solving skills, with the ability to translate complex technical requirements into actionable plans.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
- Experience with project management tools (e.g., Jira, Asana) and version control systems (e.g., Git) is a plus.
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes) is desirable.
- Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
Please note that those who meet the qualifications for the position will be contacted directly.
We appreciate you taking the time and look forward to reviewing your application.
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.