Title: Website Services Operations Manager
Salary: Based on Experience + Vacation + Benefits
Length: Full-time, permanent
Location: Thornhill, ON *Hybrid
Reports to: VP of Business Operations
About Us:
At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.
About You:
As a Website Services Operations Manager, you will play a pivotal role in planning and overseeing all customer websites. You will manage a dedicated team focused on delivering quality websites that align with our customers’ brand strategy and vision.
Our ideal candidate for this role should demonstrate the following qualifications and traits:
Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others
Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations
Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations
Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work
Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology
Responsibilities:
- Lead and align multiple specialized teams (Customer Service, SEO, Design, Website Development, and Copywriting) to deliver premium professional website services that outperform mass-market alternatives
- Develop and execute strategic roadmaps for each functional area while ensuring cross-functional synergy and operational efficiency
- Drive competitive differentiation through premium service offerings, ensuring our website solutions justify higher price positioning compared to self-service platforms
- Establish and maintain service delivery standards across all functional teams that reflect our premium market positioning
- Create and optimize workflows between teams to ensure seamless collaboration and efficient project delivery
- Develop and track KPIs for each functional area, including customer satisfaction, SEO performance, design quality, development efficiency, and content effectiveness
- Lead resource planning and allocation across teams to optimize delivery capacity and maintain service quality
- Build and maintain relationships with key enterprise clients, serving as the escalation point for complex, multi-functional issues
- Guide functional team leaders in developing their teams' capabilities and maintaining industry-leading expertise in their respective areas
- Collaborate with Product and Engineering teams to evolve our Elementor-based website creation platform and supporting tools
- Partner with Marketing and Sales to develop and refine service offerings that maximize market opportunity and revenue potential
- Establish and maintain quality assurance processes across all functional areas to ensure consistent, high-quality deliverables
- Drive innovation in service delivery methods and team structures to maintain competitive advantage
Qualifications & Skills:
- 7+ years of experience in professional website services or digital agency environment, with at least 3 years in a multi-functional leadership role
- Proven track record of leading and growing multiple specialized teams in a website services context
- Strong understanding of website development principles, SEO best practices, UX/UI design, and content strategy
- Experience with WordPress and Elementor required; working knowledge of HTML, CSS, and JavaScript preferred
- Demonstrated success in premium service positioning and delivery in a competitive market
- Experience setting and achieving KPIs across multiple functional areas
- Strong background in project management and resource allocation across multiple teams
- Excellence in stakeholder management and executive communication
- Experience with enterprise client relationship management
- Background in scaling operations while maintaining quality standards
- Familiarity with Jira and Salesforce preferred
- Bachelor's degree in Business, Computer Science, Digital Media, or related field; equivalent experience considered
Benefits:
- Extended health care
- Vision care
- Vacation & paid time off
- Life insurance
- EAP
- Work from home opportunities
- Company events & social hours
- Dental care
- Casual dress
- On-site parking
- Discounted/free food
Please note that those who meet the qualifications for the position will be contacted directly.
We appreciate you taking the time and look forward to reviewing your application.
WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies.
WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.