White Tiger provide high-quality services for clients of all industries through sales, marketing and customer acquisition. White Tiger service and support their clients by exhibiting professionalism, acquiring profitable customers, providing consistent sales, accurate and timely reporting and billing, flexibility in their operations and through great customer service.
Job Duties:
A Customer Service Associate is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
Responsibilities
- Listening to customers’ concerns and handling complaints and returns
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Referring customers to superiors when necessary
- Giving detailed explanations of services or products
- Receiving orders, calculating charges and processing payments
- Monitoring customer satisfaction levels
- Communicating with customers in-person, through email or chat, over the phone or on social media
Requirements
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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