Due to recent rapid growth and upcoming major new projects, we are looking for exceptional talent to expand our Service Operations Team with an Infrastructure and Business Applications Support Engineer.
Your role will involve providing operational support to enterprise environments that runs 24/7. You will collaborate with Service Operations Engineers to maintain remote support to the infrastructure and applications hosted within our Radar Solutions, BAU activities, non BAU activities, Incident, Change and Problem Management.
Additionally, you will work on developing a range of monitoring tools to capture known issues in order to raise relevant service tickets and reports. The customers you will be supporting as part of the Service Operations Team, span the globe and use our solutions to address a wide range of business challenges. Regardless of whether that challenge is related to security, transport or industrial automation, for all our customers #safetyiseverything.
It is a demanding and rewarding role that comes with an element of leadership responsibilities and individual accountability. As with all our hires, we are looking to employ someone who has the potential to grow alongside the Company.
THE ROLE
Reporting to the Service Operations Manager the key responsibilities of the role include:
- Providing support for infrastructure monitoring and reporting
- Developing tooling to:
- Monitor radar system and raise proactive service tickets.
- Monitor radar systems for known issues and proactively implement predetermined corrective action.
- Monitor and generate alarm management performance reports.
- Collecting pertinent information, investigating, triaging and supporting internal teams in the resolution of customer related issues.
- Maintaining a sense of ownership of the issue throughout its lifecycle, even when actions may be required by other teams.
- Adhering to agreed documented processes and working agreements with other teams for the resolution of customer issues.
- Achieving agreed team and individual Key Performance Objectives.
- Developing knowledge of the different way customers use the Navtech solutions.
- Developing and maintaining in-depth technical knowledge of our AdvanceGuard and ClearWay applications, and our radars to enable you to quickly resolve customer issues.
- Use a variety of software tools to accomplish support tasks and resolve customer issues.
ABOUT NAVTECH
Navtech Radar is a world-leading designer, innovator and manufacturer of commercially deployed radar solutions, with innovation and customer focus at its core. Our ground-breaking technology is utilised by organisations worldwide across industries such as Security, Automation and Highways.
At Navtech we care about our staff, our culture is developed by them, for them. We help create the right environment for our dedicated staff by providing a flexible, fun, friendly, and family feel.
YOUR COMPETENCIES
- Ability to take own responsibility for a task and deliver it
- Self-aware; willing to ask for help. Recognise when you have a gap in your knowledge
- Ability to liaise confidently with stakeholders in a high-pressure environment
- Self-starter, interested in learning
- Are customer focused
- Will follow established best practice processes
- Ability to make logical conclusions based on observed evidence
- Ability to manage expectations during the resolution of an issue
KNOWLEDGE ANDEXPERIENCE
- Working knowledge of command line diagnostic tools such as SSH, telnet and trace route
- Troubleshooting Network Connections
- Extensive Linux and/or Windows scripting (Powershell) experience.
- A minimum of two years’ experience working in an infrastructure and applications support environment.
- BSc Degree or equivalent experience that required technical analytical and problem-solving skills.
- Right to work within the UK
BENEFITS
- Competitive Salary, Profit Share Scheme (eligible after 12 months of service)
- Holiday Loyalty Scheme
- Pension Contributions
- Easily commutable from Reading, Oxford, Swindon and Newbury
- Free Parking
SHORTLISTING:
We will be collecting applications for this role throughout the Christmas break. Shortlisting will take place in January 2023.
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