Assistant Operations Manager - Greater Little Rock Area at Abby Road

The Assistant Operations Manager at Abby Road is responsible for supporting the day-to-day operations of our warehouse and retail locations by assisting the COO and DOO in managing compliance across the company with inventory, merchandizing, staff, policy and customer service standards.  Perform human resource functions, while assisting with administrative tasks, ensuring a positive customer experience and efficient store operations; often working closely with warehouse and retail management teams to ensure the execution of company policies, procedures and directives. 

This is a fulltime salaried position with expected hours of 45 hours per week. 

Perks and Benefits

• Competitive Salary
• Company Vehicle
• Annual Performance Bonus
• PTO & Sick Leave Programs
• Mobile Phone Reimbursement
• Employee Discount
• 100% Paid Health Insurance
• Dental & Vision Insurance options
• Other perks

Responsibilities Include

Inventory Management:

• Using analytic reports, ensure inventory counts are accurate and on schedule across warehouse and retail locations.
• Perform inventory audits to maintain accuracy and accountability across warehouse and retail locations.

Merchandising:

• Verify merchandise standards are met at retail locations.
• Verify implementation of price changes and promotional signage at retail locations. 

Customer Service:

• Assist with customer service and product inquiries from our website and retail locations, assign to the correct management team and follow-up.
• Address customer concerns with retail management teams and follow-up.

Operations & Leadership:.

• Ensure retail location site visit form issues are addressed and corrected.
• Ensure warehouse and retail locations are adhering to company policies and procedures.
• Ensure management teams are completing tasks and meeting deadlines.
• Ensure employee action plans and training check points are on track through completion.
• Foster a positive work environment and promote team collaboration across all stores. 
• Assist with, participate and lead in sales, inventory purchasing and retail meetings.
• Assist with the hiring process and ensure hiring managers are maintaining hiring platform deadlines.
• Provide performance feedback and address performance issues with management teams.
• Provide help desk support for staff during office hours and when on call.

Administrative Tasks:

• Audit paperwork and processes related to payments, cash handling, insurance, purchasing, inventory, sales, and returns. 
• Analyze sales data and identify opportunities to increase sales and profitability.
• Data entry and reporting on staff attendance, staff sales and other staff performance measures.
• Assist with the employee onboarding process.
• Assist with employee record keeping, payroll, tip share, bonus calculations.
• Assist with verifying and ensuring accuracy of staff expense reports.

Qualifications

• This is an office role with area travel due to position responsibilities and retail locations throughout the state.  Availability to work flexible hours, including some weekends, evenings and holidays as business needs dictate.
• Valid drivers license and clean driving record.
• Ability to juggle office based responsibilities and to travel frequently to area retail locations.
• 3 Years retail management background, while overseeing employees.  Multi unit management experience or business degree is a plus.
• Excellent communication and interpersonal skills to build relationships with management teams, staff and senior management.
• Strong attention to detail and organizational skills.
• Technology savvy, ability to troubleshoot and solve problems.
• Ability to work independently, under direction and as part of a team.
• Ability to handle change in a fast paced environment.
• Excellent customer service skills and ability to interact with a diverse customer base and staff.
• Intermediate to advanced computer literacy with office suite products, google workspace, and familiarity with retail POS systems.
• This is an entry level operations management position.

We look forward to viewing your application.

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