Qualifications/Requirements
- Security Cleared.
- Strong Network Data and Security knowledge. CCNA Level networking knowledge.
- Strong knowledge of configuring router, switches, and firewalls.
- Prior experience of NoC /Incident Handling and supporting Network technologies such as routing/switching, firewalls, load balancers, and proxies that underpin multiple data centres.
- Experience working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc.
- Experience working with any ITSM tool such as Service Now.
- ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment.
- Strong verbal and written communication skills.
- Role includes P1 Operational on-call support, subject to scheduling.
Essential Responsibilities
- Operational support of Network environments across two UK Data Centres.
- Support in-house ticket analysis, workgroup management and escalations.
- Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products.
- Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in region.
- Follow and promote change control processes to ensure compliance and protect service.
- Follow asset management processes in region and improve CMDB accuracy.
- Document and control Standard Operating Procedure (SOP’s) for IT processes.
- Promote and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation.
- Collaboration with other teams across Linux, Windows, and DB teams.
Desired Characteristics
- Demonstrate technical understanding of DC Architecture, Infrastructure, and service management.
- Experience with Packet Analysis.
- Experience with Load Balancers and proxy.
- Experience in network tools such as DNA Centre/ Infoblox/Prime.
- SoC Experience and some understanding of WAF and Firewall logs etc.
- Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests.
- Customer first delivery. Resolve issues with a desire to maintain service uptime & performance.