Senior TIM Engineer at Aguila IT Consulting

Roles and Responsibilities

The Position for Senior TIM Engineer responsible for IT and Network Support Administration, can be based out of 

Toulouse or Vitrolles and will require to support other Locations: Toulouse, Vitrolles, Seville and Hamburg. This may 

require travelling to these locations on an as-and-when basis subject to any Local restrictions or regulations. 

Your responsibilities 

Client Management

➢ To manage client interactions, client interface for all operations and technology related challenges / 

requirements,

➢ Diagnose and resolve, manage escalated technical issues and provide ETA to customers,

➢ Manage communication with our customers we are connected to.

Technical 

➢ Install, configure, and support of software manually or through Software deployment console,

➢ Analyse and resolve hardware/software/applications related problems onsite or remote operational mode,

➢ Ensure AV signature and Windows Patches Update and kept up to date on desktops and laptops,

➢ Support and maintain building IT infrastructure like Desktops, Laptops, VC Rooms, HUB Rooms, Data Center 

Room, Racks & Cabling,

➢ Support Image, Print, Scan Services,

➢ Be the single point of contact for all TIM operation related End User Computing Environment service covering 

upkeep and performance, required H & F support to Asset & Domains,

➢ Provide support to Domain teams for troubleshooting and maintenance of servers, networks (WAN and LAN), 

backup environment,

➢ Ensure periodic maintenance activities & log reviews,

➢ Conduct knowledge sharing, ticket handling and creation of SOPs, Site & Process documents.

IT Security & Process

➢ Ensure all access to systems are properly authorized,

➢ Manage periodic Audits,

➢ Proactive work on non-Compliant machines, work on Proactive and Reactive solutions through tool-based 

data,

➢ Ensure all compliance requirements are fulfilled in time and evidence are stored in share drive for future audit 

purpose. 

Co-ordination and Collaboration

➢ Redirect problems to correct stakeholders timely, to minimize the delay in resolution,

➢ Completing and tracking internal asset movement within and outside building,

➢ Follow up with respective technical team for pending issues/solutions,

➢ Delivering successful Continual Service Improvement program driven through proactive service ideas.

➢ ensure efficiency in process and meet individual & team targets,

➢ Coordination with Client, Project, Other Support Functions, CML-IT Procurement, TIM Domains & External IT 

Vendors as and when required.

Qualifications and Skills 

Experience & Qualification

➢ Minimum 3 to 4 years of experience in IT Service Operation, Systems and Network Administration, support 

and troubleshooting of desktops and applications,

➢ Diploma of technician or engineer Tech in Computer Science, Electronics Engineering, Information Systems 

and/or equivalent formal training and work experience,

➢ Knowledge of Incident Request Management and Service Request Management,

➢ Good exposure to BMC Remedy Tool,

➢ Knowledge on Windows Domain environment and Active Directory. Administration and Troubleshooting of 

Windows Servers, DHCP, DNS Services,

➢ Knowledge on Email, Internet, Security, SCCM, EPO, Drive Encryption, Antivirus Tool, VPN and additional Office 

Productivity tools/applications,

➢ Relevant Certifications (Microsoft, Cisco…) will be advantage.

Behavioral

➢ English fluent,

➢ High energy & commitment levels and “eager to do” attitude,

➢ Excellent verbal and written communication skills, Interaction is required at senior User/Client level and 

internal delivery teams, 

➢ Excellent confidence level for the customer facing role and pleasant personality,

➢ Collaborative with internal teams,

➢ Ability to build relationships with customer,

➢ Ability to work extended hours or out of hours support when necessary.