Essential Responsibilities/ Qualifications
- Take ownership of Active Directory and Windows Server infrastructure, service operations and support.
- Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments.
- Lead on all phases of Active Directory and Windows Server estate lifecycle management.
- Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues.
- Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components.
- Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems.
- Strong Windows Support Skills – 2012 to 2019.
- Experience in supporting MS-Exchange.
- Experience in Microsoft 365 services and Endpoint Manager
- Good knowledge of VMWare ESX.
- Strong PowerShell, SCCM and SCOM skills.
- Contribute to IT infrastructure related security, maintenance, performance, capacity, and lifecycle management.
- Contribute reports on infrastructure operations, services, and major incidents.
- Create and maintain work plans, design, and operations documentation sets.
- Create and review change requests to support project delivery and operational change.
- Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support.
- Good understanding of ITIL & related processes.
- Liaise with third parties and vendors.
- ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment.
- Experience writing process documentation including operational support guidelines, policies, and procedures.
- Strong Change management, Incident Management and Problem Management processes.
- Ability to create and maintain technical and design documents.
- Must be willing to work out of Rugby, UK site (subject to COVID regulations).
- Security Clearance level Restrictions apply.
Desired Characteristics
- Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests.
- Customer first delivery. Resolve issues with a desire to maintain service uptime & performance.
- Microsoft Windows Server 2012, 2016, 2019, and Azure certifications.
- Good understanding of networks and Domain Structure.
- Experience managing virtual environments (VMware vSphere).
- Technical interests in Dell\EMC (VxRail/ESXi) Storage Management.
- Participate and energize team-oriented approaches to problem solving, system development and operational activities
- Thrives through autonomy.
- Desire to demonstrate initiative.