Business IT Support Technician at Aion Technologies, Inc.

About This Position

Are you looking for a technical support role that allows you to learn and grow alongside a fun and dynamic team? We are currently accepting applications for a Business IT Support Technician to provide fast and knowledgeable technical support to our clients. If you are looking to grow your skills, gain experience, and work in a fun, fast paced, and people-focused environment, this is the position for you!

Summary

Our Business Support Technicians act as the first line of computer support for our clients, including servicing desktop applications, e-mail clients, networks, backups, servers, etc. Our technicians are expected to have a good base of technical knowledge, be able to communicate effectively, understand problems our clients are experiencing, and implement effective and timely solutions. They must also be friendly, customer-oriented, and thrive working with a team.

Duties and Responsibilities 

Duties and responsibilities include the following. Other duties may be assigned.  

• Performs remote and onsite troubleshooting of customer issues through diagnostic techniques and pertinent questions
• Supports a wide variety of technologies regularly used in small to medium sized business settings, including but not limited to: desktop support, third party application support, domain and network management, database and server management, backup deployment and support, web content management, and special projects such as library and database construction, etc.
• Determine and provide the best solutions for clients based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in ticket logs
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures
• Performs self-study for job-specific skills.

Required Skills and Proficiencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Technical Knowledge:

• Windows Operating Systems (Windows 7, 8 and 10)
• Windows Server Operating Systems (Server 2012 or 2016)
• Microsoft Office Suite & Office 365
• Networking Systems (Wireless, DNS, DHCP, TPC/IP, Firewalls, etc.)
• Networking Equipment (Routers, Switches, Access Points, etc.)
• Active Directory Management a Plus
• G-Suite Setup and Management a Plus
• Experience with macOS and / or Linux a Plus

Other Proficiencies:

• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve technical and network issues remotely and in person
• Excellent communication skills with an ability to listen to issues and provide solutions
• Warm, friendly demeanor focused on customer satisfaction

The employee must frequently lift and/or move up to 20 pounds.  While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to sit and talk or hear.  The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.

About Aion Technologies

At Aion Technologies, you will be a part of one of the fastest-growing and people-focused organizations out there. We believe that taking care of our staff is what allows us to take care of our customers. We emphasize creating a healthy team culture and fostering work-life balance, in addition to practical "quality of life" perks such as a fully stocked break room, regular company events, team BBQ's and parties, an on-premises espresso machine, and more.

We offer paid holidays, paid vacations, and generous flexibility and time off for employees. We are committed to maintaining a fun, engaging, and gratifying work environment, which means we are very selective in hiring people that will be a good fit for our team. Our team will tell you that each and every one of them loves working here, and we are very committed to hiring the very best people to continue cultivating that kind of an environment.

If you are looking for a position with excellent pay and regular bonus opportunities, at a fast-growing company with new pathways for growth being developed often, and opportunities to develop your technical and leadership skills around a fun and focused team, we would love to hear from you.